Find a copy in the library
Finding libraries that hold this item...
Details
| Material Type: | Internet resource |
|---|---|
| Document Type: | Book, Internet Resource |
| All Authors / Contributors: |
Bob Sullivan |
| ISBN: | 9780345496133 0345496132 |
| OCLC Number: | 157023001 |
| Description: | xiv, 345 p. ; 21 cm. |
| Contents: | 1 The World of Gotcha Capitalism -- 2 Sneaky Fees in Everything -- 3 Toolkit. |
| Responsibility: | Bob Sullivan. |
| More information: |
Abstract:
Table of Contents:
Preface -- 1. The world of gotcha capitalism: Shrouding, reverse competition, and other corporate tricks that attack the American way of life -- 2. Sneaky fees in everything: Credit cards -- Banks -- Retirement/401(k)s -- Mortgages and rentals -- Cell phones -- Home phones -- Pay TV -- Internet access -- Travel -- Groceries -- Gift cards -- Rebates -- Student loans -- Sneaky fees everywhere: Using a loan to buy a car; Auto insurance; Homeowners insurance; Health clubs; Website shipping charges -- 3. Toolkit: Customer-service calls -- Sample phone scripts: Get a refund; Get a manager on the phone; Negotiate a lower interest rate; End a sales pitch during a customer-service call -- Sample letters that work -- Sample complaint letters: Cable fees; Cable fees, Part II; Bank fees; Bank fees, Part II; Cell-phone fees; Cell-phone fees, Part II; Hotel fees; Hotel fees, Part II; A wayward rebate; A wayward rebate, Part II -- The legal options -- Sneaky-fee survey -- Conclusion -- Appendix: Gotcha glossary -- Looking for help? consumer advocacy groups -- Sample troubleshooting worksheet -- Notes -- Acknowledgments.
Reviews
Tags
Similar Items
Related Subjects:(2)
User lists with this item (3)
- Summer Reading(7 items)
by CPLBusiness
- Things to Check Out(1 items)
- Things to Check Out(1 items)
by KenikaNJ
