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Gotcha capitalism : how hidden fees rip you off every day, and what you can do about it
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Gotcha capitalism : how hidden fees rip you off every day, and what you can do about it

著者： Bob Sullivan
出版商： New York : Ballantine Books, ©2007.
版本/格式：  图书 : 英语查看所有的版本和格式
提要：
Fees for ATM transactions. Cell phone contracts you can't get out of with a crowbar. Big bucks for insurance you don't need on a rental car or for supposedly "free" wireless internet. Every day we use banks, cell phones, and credit cards. Every day we book hotels and airline tickets. And every day we get ripped off. You didn't fill up that rental car with gas? Gotcha! Gas costs $7 a gallon here. You're one day late  再读一些...
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材料类型： 互联网资源
文件类型： 书, 互联网资源
所有的著者/提供者： Bob Sullivan
ISBN: 9780345496133 0345496132
OCLC号码： 157023001
描述： xiv, 345 p. ; 21 cm.
内容： 1 The World of Gotcha Capitalism --
2 Sneaky Fees in Everything --
3 Toolkit.
责任： Bob Sullivan.
更多信息：

摘要：

Fees for ATM transactions. Cell phone contracts you can't get out of with a crowbar. Big bucks for insurance you don't need on a rental car or for supposedly "free" wireless internet. Every day we use banks, cell phones, and credit cards. Every day we book hotels and airline tickets. And every day we get ripped off. You didn't fill up that rental car with gas? Gotcha! Gas costs $7 a gallon here. You're one day late on that electric bill? Gotcha! All your credit cards now have a 29.99% interest rate. MSNBC columnist Bob Sullivan exposes the ways we're all cheated by big business, and teaches us how to get our money back--proven strategies that can help you save more than $1,000 a year.--From publisher description.

目次表：

编辑是 cwarden (WorldCat用戶，他們在 2008-09-25)

Preface -- 1. The world of gotcha capitalism: Shrouding, reverse competition, and other corporate tricks that attack the American way of life -- 2. Sneaky fees in everything: Credit cards -- Banks -- Retirement/401(k)s -- Mortgages and rentals -- Cell phones -- Home phones -- Pay TV -- Internet access -- Travel -- Groceries -- Gift cards -- Rebates -- Student loans -- Sneaky fees everywhere: Using a loan to buy a car; Auto insurance; Homeowners insurance; Health clubs; Website shipping charges -- 3. Toolkit: Customer-service calls -- Sample phone scripts: Get a refund; Get a manager on the phone; Negotiate a lower interest rate; End a sales pitch during a customer-service call -- Sample letters that work -- Sample complaint letters: Cable fees; Cable fees, Part II; Bank fees; Bank fees, Part II; Cell-phone fees; Cell-phone fees, Part II; Hotel fees; Hotel fees, Part II; A wayward rebate; A wayward rebate, Part II -- The legal options -- Sneaky-fee survey -- Conclusion -- Appendix: Gotcha glossary -- Looking for help? consumer advocacy groups -- Sample troubleshooting worksheet -- Notes -- Acknowledgments.

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