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The Gower handbook of logistics and distribution management

Author: John Gattorna; Gretchel Trost; Andrew Kerr, MBA.
Publisher: Aldershot, Hants, England ; Brookfield, Vt., USA : Gower, ©1990.
Edition/Format:   Print book : English : 4th edView all editions and formats
Summary:

Covers current practice as well as new developments in distribution management. This edition contains 25 new chapters, with special emphasis on customer service, materials management and resource  Read more...

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Genre/Form: Aufsatzsammlung
Additional Physical Format: Online version:
Gower handbook of logistics and distribution management.
Aldershot, Hants, England ; Brookfield, Vt., USA : Gower, ©1990
(OCoLC)556977161
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: John Gattorna; Gretchel Trost; Andrew Kerr, MBA.
ISBN: 0566090090 9780566090097 0566090945 9780566090943
OCLC Number: 23047264
Notes: Fourth ed. of: Handbook of physical distribution management.
Description: xxv, 518 pages : illustrations ; 24 cm
Contents: Part I: Strategic issues in logistics --
Overview --
1. Adding value through managing the logistics chain / John Gattorna --
2. Managing logistics in a changing environment / John Gattorna --
3. Corporate profitability and logistics / Philip C. Alling and Gene R. tyndall --
4. Developing strategic and operational plans for logistics / Martin Christopher --
Part II: Customer service: the driving force --
Overview --
5. Developing customer service strategies / Martin Christopher --
6. Personalizing customer service strategies / Stig Ehnbom --
Part III: Channels of distribution --
Overview --
7. Developing a channels strategy / John Gattorna --
8. Strategic partnership marketing / Grahame R. Dowling and Chris Robinson --
Part IV: Logistics systems --
Overview --
9. Development of optimum logistics strategies / Paul S. Bender --
10. Auditing internal logistics performance / John Gattorna --
11. Management support systems for logistics including EDI / Kees de Leeuw --
Part V: Designing and managing the physical infrastructure of logistics --
Overview --
12. Designing a warehouse or distribution centre / Gerry Hatton --
13. Materials handling / Gerry Hatton --
14. Storing the inventory / Gerry Hatton --
15. Order picking / Gerry Hatton --
16. Building design and layout / Gerry Hatton --
17. Managing logistics facilities / Keith Campbell --
Part VI: Materials management --
Overview --
18. Managing and controlling logistics inventories / Andrew Aschner --
19. Choice of the transport mode / Alan Slater --
20. Incoming materials management: a case of reverse distribution / David Farmer --
21. The path of successful implementation of DRP / Phil Heenan --
22. Materials management in capital-intensive industries / Martin Mitchelson --
Part VII: Critical interfaces in logistics --
Overview --
23. The logistics interface with marketing / John Gattorna and Andrew Kerr --
24. The logistics interface with manufacturing / Garry Greenhalgh --
Part VIII: International logistics --
Overview --
25. The role logistics can play in international competitiveness / Gary Davies --
Part IX: The new wave in logistics --
Overview --
26. Business resource management: a framework for strategic management of the materials flow / Dag Ericsson --
27. The impact of technology on delivered costs / John Gattorna and Andrew Kerr --
28. Reverse logistics: the new distribution structure for the 1990s and beyond / Richard A. Lancioni --
29. The human resource factor in logistics / Norman Chorn --
30. The new logistics organization / Norman Chorn --
Index.
Other Titles: Handbook of physical distribution management.
Responsibility: edited by John Gattorna ; assistant editors, Gretchel Trost, Andrew Kerr.

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