skip to content
A guide to computer user support for help desk & support specialists Preview this item
ClosePreview this item
Checking...

A guide to computer user support for help desk & support specialists

Author: Fred Beisse
Publisher: Boston, MA : Cengage Learning, [2015]
Edition/Format:   Print book : English : Sixth editionView all editions and formats
Database:WorldCat
Summary:

Focuses on the informational resources and technical tools needed most to function effectively in a support position. This book helps readers learn to handle troubleshooting and problem solving,  Read more...

Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Fred Beisse
ISBN: 9781285852683 1285852680
OCLC Number: 892698549
Notes: Includes index.
Description: xx, 684 pages : illustrations ; 24 cm
Contents: Preface. Chapter 1: Introduction to Computer User Support. Chapter 2: Customer Service Skills for User Support Agents. Chapter 3: Writing for End Users. Chapter 4: Skills for Troubleshooting Technology Problems. Chapter 5: Common Support Problems. Chapter 6: Help Desk Operation. Chapter 7: User Support Management. Chapter 8: Product Evaluation Strategies and Support Standard. Chapter 9: End-User Needs Assessment Projects. Chapter 10: Installing and Managing End-User Technology. Chapter 11: Technology Training for Users. Chapter 12: A User Support Utility Tool Kit. Appendix A: Answers to Check Your Understanding Questions. Appendix B: LBE Helpdesk Evaluation Edition. Appendix C: User Support Presentations and Meetings.
Other Titles: Computer user support for help desk and support specialists
Responsibility: Fred Beisse.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/892698549> # A guide to computer user support for help desk & support specialists
    a schema:CreativeWork, schema:Book ;
    library:oclcnum "892698549" ;
    library:placeOfPublication <http://id.loc.gov/vocabulary/countries/mau> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/1031923#Topic/computer_service_industry> ; # Computer service industry
    schema:about <http://experiment.worldcat.org/entity/work/data/1031923#Topic/customer_services_management> ; # Customer services--Management
    schema:about <http://dewey.info/class/004.068/e23/> ;
    schema:about <http://experiment.worldcat.org/entity/work/data/1031923#Topic/computernetwerken> ; # Computernetwerken
    schema:about <http://experiment.worldcat.org/entity/work/data/1031923#Topic/end_user_computing> ; # End-user computing
    schema:about <http://experiment.worldcat.org/entity/work/data/1031923#Topic/information_technology_management> ; # Information technology--Management
    schema:about <http://experiment.worldcat.org/entity/work/data/1031923#Topic/computer_technical_support> ; # Computer technical support
    schema:alternateName "Computer user support for help desk and support specialists" ;
    schema:author <http://experiment.worldcat.org/entity/work/data/1031923#Person/beisse_fred_1942> ; # Fred Beisse
    schema:bookEdition "Sixth edition." ;
    schema:bookFormat bgn:PrintBook ;
    schema:datePublished "2015" ;
    schema:exampleOfWork <http://worldcat.org/entity/work/id/1031923> ;
    schema:inLanguage "en" ;
    schema:name "A guide to computer user support for help desk & support specialists"@en ;
    schema:productID "892698549" ;
    schema:workExample <http://worldcat.org/isbn/9781285852683> ;
    wdrs:describedby <http://www.worldcat.org/title/-/oclc/892698549> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/1031923#Person/beisse_fred_1942> # Fred Beisse
    a schema:Person ;
    schema:birthDate "1942" ;
    schema:familyName "Beisse" ;
    schema:givenName "Fred" ;
    schema:name "Fred Beisse" ;
    .

<http://experiment.worldcat.org/entity/work/data/1031923#Topic/computer_service_industry> # Computer service industry
    a schema:Intangible ;
    schema:name "Computer service industry"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1031923#Topic/computer_technical_support> # Computer technical support
    a schema:Intangible ;
    schema:name "Computer technical support"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1031923#Topic/computernetwerken> # Computernetwerken
    a schema:Intangible ;
    schema:name "Computernetwerken"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1031923#Topic/customer_services_management> # Customer services--Management
    a schema:Intangible ;
    schema:name "Customer services--Management"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1031923#Topic/end_user_computing> # End-user computing
    a schema:Intangible ;
    schema:name "End-user computing"@en ;
    .

<http://experiment.worldcat.org/entity/work/data/1031923#Topic/information_technology_management> # Information technology--Management
    a schema:Intangible ;
    schema:name "Information technology--Management"@en ;
    .

<http://worldcat.org/isbn/9781285852683>
    a schema:ProductModel ;
    schema:isbn "1285852680" ;
    schema:isbn "9781285852683" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.