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Guidelines for improving airport services for international customers

Author: Landrum & Brown,; National Research Council (U.S.). Transportation Research Board,; Airport Cooperative Research Program,; United States. Federal Aviation Administration,; National Academies of Sciences, Engineering, and Medicine (U.S.),
Publisher: Washington, D.C. : Transportation Research Board, 2016.
Series: ACRP research report, 161.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
"Airport Cooperative Research Program (ACRP) Research Report 161: Guidelines for Improving Airport Services for International Customers assists airport practitioners in implementing departure and arrival processes, passenger services, and wayfinding techniques for international travelers navigating through U.S. airports. The report covers processing international passengers from origin through gateway airports to  Read more...
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Additional Physical Format: Online version:
Guidelines for improving airport services for international customers.
Washington, D.C. : Transportation Research Board, 2016
(OCoLC)962738705
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Landrum & Brown,; National Research Council (U.S.). Transportation Research Board,; Airport Cooperative Research Program,; United States. Federal Aviation Administration,; National Academies of Sciences, Engineering, and Medicine (U.S.),
ISBN: 9780309445900 0309445906
OCLC Number: 962372860
Description: 204, A-8, B-10 pages : illustrations (some color), charts ; 28 cm.
Contents: Chapter 1. Introduction --
chapter 2. The customer experience --
chapter 3. International departing passengers --
chapter 4. International arriving passengers --
chapter 5. Connecting passengers --
chapter 6. Precleared arriving passengers --
chapter 7. Gateway of the future --
Appendix A. Common sign design elements --
Appendix B. Primer on planning, deploying, operating and maintaining a digital information program.
Series Title: ACRP research report, 161.
Responsibility: Landrum & Brown, Inc.

Abstract:

"Airport Cooperative Research Program (ACRP) Research Report 161: Guidelines for Improving Airport Services for International Customers assists airport practitioners in implementing departure and arrival processes, passenger services, and wayfinding techniques for international travelers navigating through U.S. airports. The report covers processing international passengers from origin through gateway airports to their ultimate destination; identifies key elements of the international customer experience that can influence satisfaction in light of the customers' diverse backgrounds; defines acceptable service levels that an international passenger experiences; and provides service metrics for passenger processing at airports, based upon internationally acceptable wait times." -- Publisher's description

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