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The handbook of crisis communication

Author: W Timothy Coombs; Sherry J Holladay
Publisher: Chichester, U.K. ; Malden, MA : Wiley-Blackwell, 2012.
Series: Handbooks in communication and media.
Edition/Format:   Book : English : 1st pbk. edView all editions and formats
Database:WorldCat
Summary:
This is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. It includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina; explores the key emerging areas of new technology and global crisis communication; provides a starting point for developing crisis communication as a distinctive field research  Read more...
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Document Type: Book
All Authors / Contributors: W Timothy Coombs; Sherry J Holladay
ISBN: 9781444361902 1444361902
OCLC Number: 456729336
Notes: Originally published: Blackwell Publishing Ltd., 2010.
Description: xxvii, 737 pages : illustrations ; 26 cm.
Contents: Part I. Crisis and allied fields --
1. Parameters for crisis communication / W. Timothy Coombs --
2. Crisis communication and its allied fields / W. Timothy Coombs --
3. Crisis communication research in public relations journals: tracking research trends over thirty years / Seon-Kyoung An and I-Huei Cheng --
Part II. Methodological variety --
[Section 2.1] Case studies --
4. Organizational networks in disaster response: an examination of the US government network's efforts in Hurricane Katrina / Gabriel L. Adkins --
5. Regaining altitude: a case analysis of the JetBlue Airways Valentine's Day 2007 crisis / Gregory G. Efhimiou --
[Section 2.2] Textual analysis --
6. The press as agent of cultural repair: a textual analysis of news coverage of the Virginia Tech shootings / Mohamad H. Elmasry and Vidhi Chaudhri --
[Section 2.3] Content analysis --
7. Are they practicing what we are preaching?: an investigation of crisis communication strategies in the media coverage of chemical accidents / Sherry J. Holladay --
[Section 2.4] --
Experimental --
8. Examining the effects of mutability and framing on perceptions of human error and technical error crises: implications for situational crisis communication theory / W. Timothy Coombs and Sherry J. Holladay --
9. How do past crises affect publics' perceptions of current events?: an experiment testing corporate reputation during an adverse event / J. Drew Elliot --
10. Crisis response effectiveness: methodological considerations for advancement in empirical investigation into response impact / Tomasz A. Fediuk, Kristin M. Pace, and Isabel C. Botero --
Part III. The practice --
11. "We tell people. It's up to them to be prepared": public relations practices of local emergency managers / Robert Littlefield [and others] --
12. Thirty common basic elements of crisis management plans: guidelines for handling the acute stage of "hard" emergencies at the tactical level / Alexander G. Nikolaev --
Part IV. Specific applications --
[Section 4.1] Organizational contexts --
13. Oil industry crisis communication / Michelle Maresh and David E. Williams --
14. Educational crisis management practices tentatively embrace the new media / Barbara S. Gainey --
15. FEMA and the rhetoric of redemption: new directions in crisis communication models for government agencies / Elizabeth Johnson Avery and Ruthann W. Lariscy --
[Section 4.2] Crisis communication and race --
16. Effective public relations in racially charged crises: not black or white / Brooke Fisher Liu --
17. Public relations and reputation management in a crisis situation: how Denny's restaurants reinvigorated the firm's corporate identity / Ali M. Kanso, Steven R. Levitt, and Richard Alan Nelson --
Part V. Technology and crisis communication --
18. New media for crisis communication: opportunities for technical translation, dialogue, and stakeholder responses / Keri K. Stephens and Patty Malone --
19. Organizational and media uses of technology during fraud crises / Christopher Caldiero, Maureen Taylor, and Lia Ungureanu --
20. Organizational use of new communication technology in product recall crises / Maureen Taylor --
Part VI. Global crisis communication --
21. Crisis communication, complexity, and the cartoon affair: a case study / Finn Frandsen and Winni Johansen --
22. Crisis communication and terrorist attacks: framing a response to the 2004 Madrid bombings and 2005 London bombings / María José Canel and Karen Sanders --
23. Negotiating global citizenship: Mattel's 2007 recall crisis / Patricia A. Curtin --
24. Celebrating expulsions?: crisis communication in the Swedish Migration Board / Orla Vigsø --
Part VII. Theory development --
25. Crisis communicators in change: from plans to improvisations / Jesper Falkheimer and Mats Heide --
26. Contingency theory of strategic conflict management: directions for the practice of crisis communication from a decade of theory development, discovery, and dialogue / Augustine Pang, Yan Jin, and Glen T. Cameron --
27. Crisis-adaptive public information: a model for reliability in chaos / Suzanne Horsley --
28. Communicating before a crisis: an exploration of bolstering, CSR, and inoculation practices / Shelley Wigley and Michael Pfau --
29. Who suffers?: the effect of injured party on attributions of crisis responsibility / Sun-A Park and María E. Len-Ríos --
30. The dialectics of organizational crisis management / Chrales Conrad [and others] --
31. Exploring crisis from a receiver perspective: understanding stakeholder reactions during crisis events / Tomasz A. Fediuk, W. Timothy Coombs, and Isabel C. Botero --
32. Credibility seeking through an interorganizational alliance: instigating the fen-phen confrontation crisis / Timothy L. Sellnow, Shari R. Veil, and Renae A. Streifel --
Part VIII. Future research directions --
33. Future directions of crisis communication research: emotions in crisis, the next frontier / Yan Jin and Augustine Pang --
34. Complexity and crises: a new paradigm / Dawn R. Gilpin and Priscilla Murphy --
35. Considering the future of crisis communication research: understanding the opportunities inherent to crisis events through the discourse of renewal / Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger --
36. Toward a holistic organizational approach to understanding crisis / Maureen Taylor --
37. What is a public relations "crisis"?: refocusing crisis research / Michael L. Kent --
38. Crisis and learning / Larsåke Larsson --
39. Pursuing evidence-based crisis communication / W. Timothy Coombs.
Series Title: Handbooks in communication and media.
Responsibility: edited by W. Timothy Coombs and Sherry J. Holladay.

Abstract:

The Handbook of Crisis Communication is a comprehensive examination of the latest research and critical issues in crisis communication. It includes a thorough discussion of the theory and method  Read more...

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"The inherent fascination of an unfolding crisis combined with an engaging style make the handbook, although occasionally dense, a thoroughly engaging read and an essential resource for anyone Read more...

 
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Are they practicing what we are preaching?: an investigation of crisis communication strategies in the media coverage of chemical accidents / Sherry J. Holladay -- [Section 2.4] -- Experimental -- 8. Examining the effects of mutability and framing on perceptions of human error and technical error crises: implications for situational crisis communication theory / W. Timothy Coombs and Sherry J. Holladay -- 9. How do past crises affect publics' perceptions of current events?: an experiment testing corporate reputation during an adverse event / J. Drew Elliot -- 10. Crisis response effectiveness: methodological considerations for advancement in empirical investigation into response impact / Tomasz A. Fediuk, Kristin M. Pace, and Isabel C. Botero -- Part III. The practice -- 11. "We tell people. It's up to them to be prepared": public relations practices of local emergency managers / Robert Littlefield [and others] -- 12. Thirty common basic elements of crisis management plans: guidelines for handling the acute stage of "hard" emergencies at the tactical level / Alexander G. Nikolaev -- Part IV. Specific applications -- [Section 4.1] Organizational contexts -- 13. Oil industry crisis communication / Michelle Maresh and David E. Williams -- 14. Educational crisis management practices tentatively embrace the new media / Barbara S. Gainey -- 15. FEMA and the rhetoric of redemption: new directions in crisis communication models for government agencies / Elizabeth Johnson Avery and Ruthann W. Lariscy -- [Section 4.2] Crisis communication and race -- 16. Effective public relations in racially charged crises: not black or white / Brooke Fisher Liu -- 17. Public relations and reputation management in a crisis situation: how Denny's restaurants reinvigorated the firm's corporate identity / Ali M. Kanso, Steven R. Levitt, and Richard Alan Nelson -- Part V. Technology and crisis communication -- 18. New media for crisis communication: opportunities for technical translation, dialogue, and stakeholder responses / Keri K. Stephens and Patty Malone -- 19. Organizational and media uses of technology during fraud crises / Christopher Caldiero, Maureen Taylor, and Lia Ungureanu -- 20. Organizational use of new communication technology in product recall crises / Maureen Taylor -- Part VI. Global crisis communication -- 21. Crisis communication, complexity, and the cartoon affair: a case study / Finn Frandsen and Winni Johansen -- 22. Crisis communication and terrorist attacks: framing a response to the 2004 Madrid bombings and 2005 London bombings / María José Canel and Karen Sanders -- 23. Negotiating global citizenship: Mattel's 2007 recall crisis / Patricia A. Curtin -- 24. Celebrating expulsions?: crisis communication in the Swedish Migration Board / Orla Vigsø -- Part VII. Theory development -- 25. Crisis communicators in change: from plans to improvisations / Jesper Falkheimer and Mats Heide -- 26. Contingency theory of strategic conflict management: directions for the practice of crisis communication from a decade of theory development, discovery, and dialogue / Augustine Pang, Yan Jin, and Glen T. Cameron -- 27. Crisis-adaptive public information: a model for reliability in chaos / Suzanne Horsley -- 28. Communicating before a crisis: an exploration of bolstering, CSR, and inoculation practices / Shelley Wigley and Michael Pfau -- 29. Who suffers?: the effect of injured party on attributions of crisis responsibility / Sun-A Park and María E. Len-Ríos -- 30. The dialectics of organizational crisis management / Chrales Conrad [and others] -- 31. Exploring crisis from a receiver perspective: understanding stakeholder reactions during crisis events / Tomasz A. Fediuk, W. Timothy Coombs, and Isabel C. Botero -- 32. Credibility seeking through an interorganizational alliance: instigating the fen-phen confrontation crisis / Timothy L. Sellnow, Shari R. Veil, and Renae A. Streifel -- Part VIII. Future research directions -- 33. Future directions of crisis communication research: emotions in crisis, the next frontier / Yan Jin and Augustine Pang -- 34. Complexity and crises: a new paradigm / Dawn R. Gilpin and Priscilla Murphy -- 35. Considering the future of crisis communication research: understanding the opportunities inherent to crisis events through the discourse of renewal / Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger -- 36. Toward a holistic organizational approach to understanding crisis / Maureen Taylor -- 37. What is a public relations "crisis"?: refocusing crisis research / Michael L. Kent -- 38. Crisis and learning / Larsåke Larsson -- 39. Pursuing evidence-based crisis communication / W. Timothy Coombs."@en
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