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Handbook of Veterinary Communication Skills.

Author: Carol Gray; Jenny Moffett
Publisher: Hoboken : John Wiley & Sons, 2011.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Gray, Carol.
Handbook of Veterinary Communication Skills.
Hoboken : John Wiley & Sons, ©2011
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Carol Gray; Jenny Moffett
ISBN: 9781118261170 1118261178 9781118699706 111869970X
OCLC Number: 773564808
Description: 1 online resource (218 pages)
Contents: Handbook ofVeterinaryCommunicationSkills; Contents; Contributors; Foreword; Acknowledgements; Introduction; Chapter 1 Basic communication skills; Introduction; Background and origins; The importance of communication; Definition of key terms; Models of communication; Verbal and non-verbal communication; Listening; The cultural context of communication; Summary; References; Chapter 2 A framework for the veterinary consultation; Introduction; A guide to the veterinary consultation based on the Calgary-Cambridge observation guide; The physical examination; Closing the consultation; Summary. A seven-step approach to communication at the end-of-lifeEuthanasia --
before, during and after; Welfare concerns; Informed clients; Communicating cost; Dealing with anger; Communication of mistakes; References; Chapter 6 Communicating with colleagues; Introduction; The team and its leader; Induction schemes and mentoring; Appraisals; Exit interview; Delegation; Standard operating procedures; Staff suggestion scheme; Practice meetings; Reporting structure; Rotas; Interpractice communication; References; Chapter 7 Communicating with a wider audience; Public speaking for beginners. Veterinary medicine and the media --
a meeting of two worldsReferences; Chapter 8 Communication and self-care in the veterinary profession; Communication, stress and the individual; The first step to inner freedom; Moving from victim to victor; Implementing change; Learning assertiveness skills and becoming an assertive individual; Beyond words: communication, social relationship and health; The disclosure phenomenon; Importance of social relationships; The role of telephone support helplines; Summary and conclusions; Acknowledgements; References (Communication, stress and the individual). Further reading (Communication, stress and the individual)References (Beyond words: communication, social relationships and health); Index.

Abstract:

This is the first definitive textbook on veterinary communication, written specifically for students and veterinary professionals by a group of international experts. Communication is a core clinical skill, and is now taught as a compulsory part of most veterinary degree courses. Good communication is crucial to the veterinarian-client-patient relationship, to patient health and ultimately to the success of any veterinary business. The book covers all the key areas of communication including: the basic framework for the veterinary consultation; professional, ethical and legal aspects; communica.

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