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Handbuch Kundenzufriedenheit : Strategie und Umsetzung in der Praxis

Author: Hansjörg Künzel
Publisher: Berlin ; Heidelberg ; New York : Springer, 2005.
Edition/Format:   Print book : GermanView all editions and formats
Publication:Handbuch Kundenzufriedenheit.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Hansjörg Künzel
ISBN: 3540211446 9783540211440
OCLC Number: 76688382
Notes: Literaturangaben.
Description: XI, 396 Seiten : Illustrationen, Diagramme ; 24 cm
Responsibility: Hansjörg Künzel.

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