skip to content
Handling customer complaints : turning challenges into opportunities Preview this item
ClosePreview this item
Checking...

Handling customer complaints : turning challenges into opportunities

Author: Jennifer Denham
Publisher: Sydney : Prentice Hall, 1998.
Series: WorkWise series.
Edition/Format:   Print book : English
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Handbooks and manuals
Handbooks, manuals, etc
Document Type: Book
All Authors / Contributors: Jennifer Denham
ISBN: 0724805354 9780724805358
OCLC Number: 40872585
Description: 194 pages : illustrations ; 24 cm.
Contents: Acknowledgments --
Preface --
Ch. 1. Management Accounting: Information That Creates Value --
Ch. 2. Cost Management Concepts and Cost Behavior --
Ch. 3. Traditional Cost Management Systems --
Ch. 4. Activity-Based Cost Systems --
Ch. 5. Management Accounting Information for Activity and Process Decisions --
Ch. 6. Cost Information for Pricing and Product Planning --
Ch. 7. Management Accounting and Control Systems: Assessing Performance over the Value Chain --
Ch. 8. Motivating Behavior in Management Accounting and Control Systems --
Ch. 9. The Balanced Scorecard --
Ch. 10. Using Budgets to Achieve Organizational Objectives --
Ch. 11. Capital Budgeting --
Ch. 12. Financial Control --
Glossary --
Subject Index --
Name and Company Index.
Series Title: WorkWise series.
Responsibility: Jennifer Denham.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.
Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/40872585> # Handling customer complaints : turning challenges into opportunities
    a schema:CreativeWork, schema:Book ;
   library:oclcnum "40872585" ;
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/xna> ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/4417452992#Place/sydney> ; # Sydney
   schema:about <http://dewey.info/class/658.812/e21/> ;
   schema:about <http://id.loc.gov/authorities/subjects/sh85031477> ; # Consumer complaints
   schema:about <http://id.worldcat.org/fast/876254> ; # Consumer complaints
   schema:bookFormat bgn:PrintBook ;
   schema:creator <http://experiment.worldcat.org/entity/work/data/4417452992#Person/denham_jennifer> ; # Jennifer Denham
   schema:datePublished "1998" ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/4417452992> ;
   schema:genre "Handbooks and manuals"@en ;
   schema:inLanguage "en" ;
   schema:isPartOf <http://experiment.worldcat.org/entity/work/data/4417452992#Series/workwise_series> ; # WorkWise series.
   schema:name "Handling customer complaints : turning challenges into opportunities"@en ;
   schema:productID "40872585" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/40872585#PublicationEvent/sydney_prentice_hall_1998> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/4417452992#Agent/prentice_hall> ; # Prentice Hall
   schema:workExample <http://worldcat.org/isbn/9780724805358> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/40872585> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/4417452992#Person/denham_jennifer> # Jennifer Denham
    a schema:Person ;
   schema:familyName "Denham" ;
   schema:givenName "Jennifer" ;
   schema:name "Jennifer Denham" ;
    .

<http://experiment.worldcat.org/entity/work/data/4417452992#Series/workwise_series> # WorkWise series.
    a bgn:PublicationSeries ;
   schema:hasPart <http://www.worldcat.org/oclc/40872585> ; # Handling customer complaints : turning challenges into opportunities
   schema:name "WorkWise series." ;
   schema:name "WorkWise series" ;
    .

<http://id.loc.gov/authorities/subjects/sh85031477> # Consumer complaints
    a schema:Intangible ;
   schema:name "Consumer complaints"@en ;
    .

<http://id.worldcat.org/fast/876254> # Consumer complaints
    a schema:Intangible ;
   schema:name "Consumer complaints"@en ;
    .

<http://worldcat.org/isbn/9780724805358>
    a schema:ProductModel ;
   schema:isbn "0724805354" ;
   schema:isbn "9780724805358" ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.