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Having hard conversations

Author: Jennifer Abrams
Publisher: Thousand Oaks, Calif. : Corwin, ©2009.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Having Hard Conversations is designed to teach adults to talk to one another about difficult issues.
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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Jennifer Abrams
ISBN: 9781412964999 1412964997 9781412965002 1412965004
OCLC Number: 244068432
Description: xix, 127 pages ; 28 cm
Contents: What are hard conversations and why should we have them? --
Why we hesitate having hard conversations --
Questions to ask yourself before having the hard conversation --
What's the real problem? Finding the professional language to name it --
Making a plan --
Scripting your initial comments --
The whats, wheres and whens of having the hard conversation --
What if? Other types of hard conversation --
Conclusion.
Responsibility: Jennifer Abrams ; foreword by Arthur L. Costa.
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Abstract:

Having Hard Conversations is designed to teach adults to talk to one another about difficult issues.  Read more...

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"A straightforward, practical and useful guide for engaging in difficult conversations." -- Lauren Levin "This book has already changed my life. Just by reading it, my courage to have hard Read more...

 
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