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Having hard conversations

Author: Jennifer Abrams; Arthur L Costa
Publisher: Thousand Oaks (Calif.) : Corwin, cop. 2009.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Having Hard Conversations is designed to teach adults to talk to one another about difficult issues.

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Document Type: Book
All Authors / Contributors: Jennifer Abrams; Arthur L Costa
ISBN: 9781412964999 1412964997 9781412965002 1412965004
OCLC Number: 690616485
Notes: Sommaire disponible à l'adresse.
Description: 1 v. (XIX-127 p.) ; 28 cm
Contents: What are hard conversations and why should we have them? --
Why we hesitate having hard conversations --
Questions to ask yourself before having the hard conversation --
What's the real problem? Finding the professional language to name it --
Making a plan --
Scripting your initial comments --
The whats, wheres and whens of having the hard conversation --
What if? Other types of hard conversation --
Conclusion.
Other Titles: What are hard conversations and why should we have them?
Why we hesitate having hard conversations.
Questions to ask yourself before having the hard conversation.
What's the real problem? Finding the professional language to name it.
Making a plan.
Scripting your initial comments.
Whats, wheres and whens of having the hard conversation.
What if? Other types of hard conversation.
Conclusion.
Responsibility: Jennifer Abrams ; foreword by Arthur L. Costa.

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"A straightforward, practical and useful guide for engaging in difficult conversations." -- Lauren Levin "This book has already changed my life. Just by reading it, my courage to have hard Read more...

 
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