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The heart of leadership : influencing by design

Author: Elizabeth N Jeffries
Publisher: Dubuque, Iowa : Kendall/Hunt Pub., 1996, ©1993.
Edition/Format:   Print book : English : [Rev. ed.]View all editions and formats
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Document Type: Book
All Authors / Contributors: Elizabeth N Jeffries
ISBN: 0787220000 9780787220006
OCLC Number: 35221213
Notes: "How to inspire, encourage, and motivate people to follow you."
"Revised printing, 1996"--Title page verso.
Description: xix, 222 pages ; 23 cm
Contents: pt. 1. By design, not by accident: --
Leading in a climate of change --
Have vision or perish --
Why are we here, anyway? --
Maintaining the leadership edge --
pt. 2. Spreading the word: --
What they see is what you get --
Forming a common union through active listening --
pt. 3. Leading through empowerment: --
Building trust --
Reorienting your staff --
Finding and keeping winners --
Developing self-directed followers --
pt. 4. Advanced techniques: --
Working with the customer contact team --
Working with professional and support staff --
Making change work for you.
Responsibility: Elizabeth N. Jeffries.

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