skip to content
Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem Preview this item
ClosePreview this item
Checking...

Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem

Author: Kwasi Sarkodie-Mensah
Publisher: New York : Haworth Information, ©2002.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate.  Read more...

Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Document Type: Book
All Authors / Contributors: Kwasi Sarkodie-Mensah
ISBN: 078901730X 9780789017307 0789017318 9780789017314
OCLC Number: 760598376
Notes: Publicado simultáneamente en: The reference librarian, nos. 75/76, 2002.
Description: 303 p. ; 23 cm
Contents: * Introduction * The Nature of the Problem: Definitions, Scope and Extent, Historical Perspectives, and Diverse Clientele * Problem Patrons: All Shapes and Sizes * The Problem Patron: Is There One in Your Library? * The "Problem Patron" Public Libraries Created * Historical Perspectives on Problem Patrons from the British Public Library Sector, 1850-1919 * Difficult Library Patrons in Academe: It's All in the Eye of the Beholder * The Difficult Patron in the Academic Library: Problem Issues or Problem Patrons? * Personal Safety in Library Buildings: Levels, Problems, and Solutions * Old Problem for New Reasons: Overcoming the Challenge Presented by Mentally Ill Library Users * "The Homosexual" as Problem Patron * The Difficult Library Patron: A Selective Survey of the Current Literature * The Problem Patron in the Electronic Age * Do We Really Have an Internet Problem? Statistics, Credibility, and Issues Concerning Public Internet Access in Academic Libraries * Problem or Challenge? Serving Library Customers that Technology Left Behind * E-Problems, E-Solutions: Electronic Reference and the Problem Patron in the Academic Library * The Problem Patron and the Academic Library Web Site as Virtual Reference Desk * Managing the Use of Cellular Phones in a Small College Learning Resource Centre * Providing Solutions to the Problem Ideas from Other Professions and the World of Library and Information Science * How Psychotherapists Handle Difficult Clients: Lessons for Librarians * The Common Sense of Customer Service: Employing Advice from the Trade and Popular Literature of Business to Interactions with Irate Patrons in Libraries * The Customer Is Always Right: What the Business World Can Teach Us About Problem Patrons * Zen and the Art of Dealing with the Difficult Patron * Healing After the Unpleasant Outburst: Recovering from Incidents with Angry Library Users * Gypsies, Tramps, and Rage: Coping with Difficult Patrons * Help Yourself: Front-Line Defense in an Academic Library * The Difficult Patron Situation: Competency-Based Training to Empower Frontline Staff * Core Competencies of Front-Line Employees: The German Contribution to a New Service Culture * Partnership with Community Resources-Campus Police: Revisiting Policies to Reflect the 21st Century * Index * Reference Notes Included
Responsibility: Kwasi Sarkodie-Mensah, editor.
More information:

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

All user tags (2)

View most popular tags as: tag list | tag cloud

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/760598376> # Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem
    a schema:CreativeWork, schema:Book ;
   library:oclcnum "760598376" ;
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/nyu> ;
   library:placeOfPublication <http://dbpedia.org/resource/New_York_City> ; # New York
   schema:about <http://dewey.info/class/025.5/> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/891346253#Topic/bibliotecas_medidas_de_seguridad> ; # Bibliotecas--Medidas de seguridad
   schema:about <http://experiment.worldcat.org/entity/work/data/891346253#Topic/solucion_de_conflictos> ; # Solución de conflictos
   schema:about <http://id.loc.gov/authorities/classification/Z711> ;
   schema:about <http://experiment.worldcat.org/entity/work/data/891346253#Topic/bibliotecas_relaciones_publicas> ; # Bibliotecas--Relaciones públicas
   schema:about <http://experiment.worldcat.org/entity/work/data/891346253#Topic/bibliotecas_y_comunidad> ; # Bibliotecas y comunidad
   schema:bookFormat bgn:PrintBook ;
   schema:contributor <http://viaf.org/viaf/47000346> ; # Kwasi Sarkodie-Mensah
   schema:copyrightYear "2002" ;
   schema:datePublished "2002" ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/891346253> ;
   schema:inLanguage "en" ;
   schema:name "Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem" ;
   schema:numberOfPages "303" ;
   schema:productID "760598376" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/760598376#PublicationEvent/new_york_haworth_information_2002> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/891346253#Agent/haworth_information> ; # Haworth Information
   schema:workExample <http://worldcat.org/isbn/9780789017314> ;
   schema:workExample <http://worldcat.org/isbn/9780789017307> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/760598376> ;
    .


Related Entities

<http://dbpedia.org/resource/New_York_City> # New York
    a schema:Place ;
   schema:name "New York" ;
    .

<http://experiment.worldcat.org/entity/work/data/891346253#Agent/haworth_information> # Haworth Information
    a bgn:Agent ;
   schema:name "Haworth Information" ;
    .

<http://experiment.worldcat.org/entity/work/data/891346253#Topic/bibliotecas_medidas_de_seguridad> # Bibliotecas--Medidas de seguridad
    a schema:Intangible ;
   schema:name "Bibliotecas--Medidas de seguridad" ;
    .

<http://experiment.worldcat.org/entity/work/data/891346253#Topic/bibliotecas_relaciones_publicas> # Bibliotecas--Relaciones públicas
    a schema:Intangible ;
   schema:name "Bibliotecas--Relaciones públicas" ;
    .

<http://experiment.worldcat.org/entity/work/data/891346253#Topic/bibliotecas_y_comunidad> # Bibliotecas y comunidad
    a schema:Intangible ;
   schema:name "Bibliotecas y comunidad" ;
    .

<http://experiment.worldcat.org/entity/work/data/891346253#Topic/solucion_de_conflictos> # Solución de conflictos
    a schema:Intangible ;
   schema:name "Solución de conflictos" ;
    .

<http://viaf.org/viaf/47000346> # Kwasi Sarkodie-Mensah
    a schema:Person ;
   schema:familyName "Sarkodie-Mensah" ;
   schema:givenName "Kwasi" ;
   schema:name "Kwasi Sarkodie-Mensah" ;
    .

<http://worldcat.org/isbn/9780789017307>
    a schema:ProductModel ;
   schema:isbn "078901730X" ;
   schema:isbn "9780789017307" ;
    .

<http://worldcat.org/isbn/9780789017314>
    a schema:ProductModel ;
   schema:isbn "0789017318" ;
   schema:isbn "9780789017314" ;
    .

<http://www.worldcat.org/title/-/oclc/760598376>
    a genont:InformationResource, genont:ContentTypeGenericResource ;
   schema:about <http://www.worldcat.org/oclc/760598376> ; # Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoing problem
   schema:dateModified "2016-05-12" ;
   void:inDataset <http://purl.oclc.org/dataset/WorldCat> ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.