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Heritage visitor attractions : an operations management perspective

Author: Anna Leask; Ian Yeoman
Publisher: London ; New York, N.Y. : Cassell, 1999.
Series: Cassell tourism.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:

This text shows how to apply the principles of operations management to heritage visitor attractions such as museums and castles. There are sections on management, design, improvement, capacity and  Read more...

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Additional Physical Format: Online version:
Heritage visitor attractions.
London ; New York, N.Y. : Cassell, 1999
(OCoLC)606678144
Online version:
Heritage visitor attractions.
London ; New York, N.Y. : Cassell, 1999
(OCoLC)631661774
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Anna Leask; Ian Yeoman
ISBN: 0304702919 9780304702916 0304702927 9780304702923
OCLC Number: 40883244
Description: xvi, 303 pages : illustrations ; 25 cm.
Contents: An overview; service operations management; concept development; interpretation and presentation; visitor management; the role of technology; job design and work organization; process and product interface; quality; productivity; matching supply and demanc; yield management; risk and environment; decision making; strategy and policy. Case studies: Ray's Farm; Thackray Medical Museum; Santa Trains at SRPs; Nuggett Hill; Leeds Castle; Coventry Museums.
Series Title: Cassell tourism.
Responsibility: edited by Anna Leask and Ian Yeoman.

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