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Hire the American dream : how to build your minimum wage workforce into a high-performance, customer-focused team : lessons from Domino's Pizza, where deliverymen become millionaires

Author: Dave Melton; Tim McIntyre
Publisher: Hoboken, N.J. : Wiley, ©2009.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:

Offers insight on building high-performing teams. This book reveals the tactics that Dave Melton used to turn his minimum-wage workers into high-performing teams of customer-service specialists.

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Document Type: Book
All Authors / Contributors: Dave Melton; Tim McIntyre
ISBN: 9780470438282 0470438282
OCLC Number: 262888549
Notes: Includes index.
Description: xxii, 197 pages ; 24 cm
Contents: Domino's Pizza, New York City : coaching frontline workers to succeed in the world's toughest pizza market --
Don't hire warm bodies, hire warm people! --
Recent immigrants have much to offer --
Teach philosophy and opportunity first --
Next, teach customer service --
Create a common language of incentives --
Teach the benefits of honesty, hard work, loyalty, teamwork, and trust --
Connect on a personal level : show respect, appreciation, and support --
Make the rules for promotion public, and put the bottom 10 percent of your employees "on notice" --
How to give feedback and conduct performance appraisals --
Sample philosophy/vision statements, training tools, forms, and more.
Responsibility: Dave Melton and Tim McIntyre.

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