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Holding the Line

Author: Infobase,; University of South Wales (Firm)
Publisher: [Place of publication not identified] : University of South Wales, New York, N.Y. : Distributed by Infobase, [2003] 2017. ©2003
Edition/Format:   eVideo : Clipart/images/graphics : EnglishView all editions and formats
Publication:Films on Demand.
Summary:
This video considers the issues involved in telephone counseling and shows how to use counseling skills effectively over the telephone. It explains the differences between telephone work and face-to-face counseling, explores the benefits and drawbacks that confront anyone who uses this form of communication, and demonstrates some specific techniques for offering help over the phone.
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Details

Genre/Form: Internet videos
Material Type: Clipart/images/graphics, Internet resource, Videorecording
Document Type: Internet Resource, Computer File, Visual material
All Authors / Contributors: Infobase,; University of South Wales (Firm)
OCLC Number: 1029495195
Language Note: Closed-captioned.
Notes: Originally released by University of South Wales, 2003.
Streaming video file encoded with permission for digital streaming by Infobase on September 26, 2017.
Target Audience: 9 - 12, Academic/AP
Description: 1 online resource (1 video file (1 hr., 14 min., 20 sec)) : sound, color.
Contents: Holding the Line: Introduction (2:13); Why Use a Phone? (2:21); Problems with Using the Phone (4:40); Things to Bear in Mind (1:31); Telephone Helping Skills (1:18); Welcoming the Caller (3:17); Listening (2:59); Keeping in Contact (2:25); Responding (3:47); Summarizing (2:49); Clarifying (2:18); Silences (4:18); Offering Information (3:29); Note Taking (2:26); Ending the Call (2:35); Putting it all Together (5:07); Making a Contract (6:52); Listen to Your Own Voice (3:51); Taking Difficult Calls (7:44); Working Conditions (3:06); Looking After Yourself (2:32); Credits and Resources (2:35);
Responsibility: University of South Wales.

Abstract:

This video considers the issues involved in telephone counseling and shows how to use counseling skills effectively over the telephone. It explains the differences between telephone work and face-to-face counseling, explores the benefits and drawbacks that confront anyone who uses this form of communication, and demonstrates some specific techniques for offering help over the phone.

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Linked Data


Primary Entity

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