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The hopeless, hapless and helpless manager : further explorations in the psychology of managerial incompetence

Author: Adrian Furnham; Rick Jolly
Publisher: London : Whurr, 2000.
Edition/Format:   Print book : EnglishView all editions and formats
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Additional Physical Format: Online version:
Furnham, Adrian, 1953-
Hopeless, hapless and helpless manager.
London : Whurr, 2000
(OCoLC)895118964
Document Type: Book
All Authors / Contributors: Adrian Furnham; Rick Jolly
ISBN: 186156161X 9781861561619
OCLC Number: 59421573
Description: xxv, 221 pages : illustrations ; 24 cm
Contents: Millennium management myopia --
Accident proneness --
Alternative management --
Amateurism and credentialism: two wrongs don't make a right --
Apostles and terrorists: the anatomy of customer loyalty --
The basic requirements of management --
Biting the bullet: what to do with a poor performer --
Body language at work --
Business babble and political correctness --
Business travel --
The career: a typology of careers --
Charging like a wounded bull: how to become a consultant --
Charity as revenge --
Cleanliness, godliness and shareholder returns --
Continuing management education --
Compromising at work: the art of the trade-off --
Cowardice: the pusillanimous manager --
Creating the right impression --
The detrimental effects of rewards --
Electronic mail --
Emotional intelligence --
Evaluating others: see, speak and hear no evil --
Evidence-based management --
Exceeding with excess --
Growing managers: sowing the seeds of success --
Hooked on the Web --
Just do it! --
Knowing customer needs; what the public really wants --
Laughter is the best medicine --
Male hubris or female humility? --
Management trainers --
Managing call centres --
Motivating the workforce --
Organobabble --
Outsourcing HR --
Pile them high and sell them cheap --
The primacy and recency effect --
Professional types: the four worlds of the professional --
The psychology of absenteeism --
Queuing at airports --
Rating companies --
Reactions to training --
Revenue up and cost down: two management styles --
Seminal experiences: a really good seminar --
Sour feedback --
Span of control --
The sweet smell of success: ambient scent and consumer reactions --
Time-filling strategies of the underemployed --
TIPS: a form of performance-related pay? --
Trainability: what you see is what you get --
Unacceptable behaviour --
What to do when the consultants come in --
Working for monsters --
Testimonial truths --
Adaptability --
Alcohol --
Common sense --
Courage and stamina --
Effectiveness --
Integrity --
Intelligence --
Leadership --
Organization/management ability --
Personal qualities --
Power of expression --
Professional knowledge --
Reliability --
Tact and cooperation --
Zeal and initiative --
Quizzes, questionnaires and quandaries --
The bogus quiz --
Brainstorms --
Common sense in management --
Decision-making styles --
Ethics at work --
EQ --
The impostor syndrome --
Money madness --
Music while you work --
Personality and being pissed off at work --
Schadenfreude --
Teleworking.
Responsibility: Adrian Furnham with the assistance of Rick Jolly.

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