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Hospitality today : an introduction

Author: Rocco M Angelo; Andrew Vladimir
Publisher: Lansing, Mich. : Educational Institute, American Hotel & Lodging Association, ©2007.
Edition/Format:   Print book : English : 6th edView all editions and formats
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Document Type: Book
All Authors / Contributors: Rocco M Angelo; Andrew Vladimir
ISBN: 9780866122948 086612294X
OCLC Number: 190822323
Description: xxxiv, 560 pages : color illustrations ; 24 cm
Contents: Part 1. Introduction. Service makes the difference ; The travel and tourism industry ; Exploring hospitality careers --
Part 2. Hospitality organizations. Understanding the restaurant industry ; Restaurant organization and management ; Understanding the world of hotels ; Hotel organization and management ; Club management ; An introduction to the meetings industry ; Floating resorts : the cruise line business ; Gaming and casino hotels --
Part 3. Hospitality management. Managing and leading hospitality enterprises ; Managing human resources ; Marketing hospitality ; How management companies manage hotels ; Franchising is big business ; Ethics in hospitality management --
Appendix : hospitality associations and periodicals.
Responsibility: Rocco M. Angelo, Andrew N. Vladimir.

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