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Hospitality world : an introduction

Author: Harold E Lane; Denise Dupré
Publisher: New York : Van Nostrand Reinhold, ©1997.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
International in scope, this innovative book takes a hands-on approach to the industry. Case scenarios and skill-building exercises give future managers a framework to develop their personal visions. Highlights of the practical, up-to-date approach begin in the first section where the Olympic torch is held high to illuminate the intricacies of tourism management at the 1996 Olympic Games. Then it's off on a
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Document Type: Book
All Authors / Contributors: Harold E Lane; Denise Dupré
ISBN: 0442001185 9780442001186
OCLC Number: 34597951
Description: xxii, 538 pages : illustrations ; 25 cm
Contents: About the Authors --
Acknowledgments --
Preface --
Ch. 1. Hospitality's History: Then and Now --
Ch. 2. The Big Picture --
Ch. 3. The Hospitality Business is a Service Business --
Ch. 4. An International Perspective --
Ch. 5. Tourism Visited --
Ch. 6. Lodging: More Than Hotels --
Ch. 7. How Things Work: Lodging Operations --
Ch. 8. Foodservice: More Than Restaurants --
Ch. 9. How Things Work: Foodservice Operations --
Ch. 10. A Human Resources Tool Box --
Ch. 11. A Hospitality Marketer's Tool Box --
Ch. 12. A Management Information Systems Tool Box --
Ch. 13. An Accounting Tool Box --
Ch. 14. So You Want to Own a Hotel? --
Ch. 15. So You Want to Own a Restaurant? --
Ch. 16. Business Ethics --
Ch. 17. Strategic Thinking: Looking Toward the Twenty-First Century --
Ch. 18. Taking Your Place in the World of Hospitality --
Master Case: The World of Disney --
Mini Cases --
Index.
Responsibility: Harold E. Lane, Denise Dupré.

Abstract:

International in scope, this innovative book takes a hands-on approach to the industry. Case scenarios and skill-building exercises give future managers a framework to develop their personal visions. Highlights of the practical, up-to-date approach begin in the first section where the Olympic torch is held high to illuminate the intricacies of tourism management at the 1996 Olympic Games. Then it's off on a world-wide tour from the perspective of several lodging owners and restaurateurs.

Amidst the challenge of the text, Hospitality World! covers the basics - from the history of the industry to current developments. The complex management concepts of human resources, marketing, management information systems, and accounting are made simple. Students use what they learn about lodging and foodservices, entertainment, travel distribution channels, and transportation to solve complex case questions. The final case study investigates the international world of Disney. Ethics and service are also explored, focusing on the issues and trends that managers face today. Hot topics include branding, diversity, ecotourism, strategic alliances, and technology applications.

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