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Hotel and motel management and operations

Author: William S Gray; Salvatore C Liguori
Publisher: Englewood Cliffs, N.J. : Prentice-Hall, ©1980.
Edition/Format:   Print book : EnglishView all editions and formats
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Document Type: Book
All Authors / Contributors: William S Gray; Salvatore C Liguori
ISBN: 0133949087 9780133949087
OCLC Number: 5411156
Notes: Includes index.
Description: xviii, 360 pages : illustrations ; 24 cm
Contents: Preface --
Sect. 1. Hotel and Motel Development --
1. The History of the Hospitality Industry --
2. Types of Hotels --
3. Corporate Structures and Concepts of Operation --
4. Feasibility Determination --
Sect. II. Hotel Management --
5. Hotel Structure and Staff --
6. The Human Resources Department --
7. Reservations: Systems and Operations --
8. Sales and Marketing --
Sect. III. Hotel Operations --
9. The Front Office --
10. Food and Beverage Preparation and Service --
11. Telecommunications --
12. Engineering --
13. Housekeeping --
14. Other Departments and Sources of Income --
15. Insurance --
Sect. IV. Hotel Accounting and Controls --
16. The Organization of Accounting and the Uniform System --
17. Account Receivable and City Ledger --
18. Income Control --
19. Food and Beverage Cost Control --
20. Payroll --
21. Accounts Payable --
22. Credit --
23. Other Responsibilities of the Accounting Department --
Sect. V. The Future of the Industry --
24. Franchising --
25. Casinos --
26. Health Spas --
27. Trends in the Industry --
Glossary --
Index.
Responsibility: William S. Gray, Salvatore C. Liguori.

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