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A hotel manager's handbook : 189 techniques for achieving exceptional guest satisfaction

Author: Vincent P Magnini; Carol J Simon
Publisher: Oakville, ON : Apple Academic Press, Inc., [2016]
Edition/Format:   eBook : Document : EnglishView all editions and formats
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Genre/Form: Electronic books
Handbooks and manuals
Handbooks, manuals, etc
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Vincent P Magnini; Carol J Simon
ISBN: 9781771883498 1771883499
OCLC Number: 933835015
Description: 1 online resource
Contents: Section 1. Enabling the service experience --
section 2. Delivering the service experience --
section 3. Managing the critical drivers --
section 4. Creating and maintaining a service culture.
Responsibility: Vincent P. Magnini, PhD and Carol J. Simon, MBA.

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"This is a handy book that deserves a spot on any hotel manager's bookshelf. It is loaded with practical and clever recommendations that, if implemented, will result, simply and clearly, in better Read more...

 
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