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Hotel reception

Author: Paul B White; Helen Beckley
Publisher: London : Edward Arnold, 1988.
Edition/Format:   Print book : English : 5th edView all editions and formats
Summary:

Revised and updated to cover the new City and Guilds (720) Diploma in Hotel Reception and Front Office Practice, this book is useful for this and for the 705 General Catering course, for  Read more...

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Document Type: Book
All Authors / Contributors: Paul B White; Helen Beckley
ISBN: 0713177535 9780713177534
OCLC Number: 17263595
Notes: Previous edition: 1978.
Description: vi, 195 pages : illustrations, forms ; 22 cm
Contents: The nature and structure of the hotel industry; the hotel receptionist; sales aspects of the hotel receptionist; the hotel guest; law; reception techniques; hotel front offices; centralized reservations; tours and travel agencies; uniformed staff; the telephone room; the preparation and service of food and drink; the control office; the housekeeping department; security; communications; book-keeping; banking; fire emergency; first aid.
Responsibility: Paul B. White, Helen Beckley.

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