skip to content
Hotlines. Episode 4, Controlling call time Preview this item
ClosePreview this item
Checking...

Hotlines. Episode 4, Controlling call time

Author: Ash Quarry Productions.
Publisher: Bendigo, Victoria : Video Education Australasia, 2006.
Series: Business and education in video
Edition/Format:   eVideo : Clipart/images/graphics : English
Summary:
Staff in call centres need to be able to control call time and manage talkative callers politely. Key Learning Points: Be patient. Respond and move on. Ask questions or offer help. Summarise. Interrupt politely - use name. Stick to rules.
Rating:

(not yet rated) 0 with reviews - Be the first.

Subjects
More like this

 

Find a copy online

Links to this item

Find a copy in the library

&AllPage.SpinnerRetrieving; Finding libraries that hold this item...

Details

Genre/Form: Instructional films
Material Type: Clipart/images/graphics, Internet resource, Videorecording
Document Type: Internet Resource, Computer File, Visual material
All Authors / Contributors: Ash Quarry Productions.
OCLC Number: 890729751
Language Note: In English.
Notes: Title from resource description page (viewed Apr. 28, 2014).
Description: 1 online resource (15 min.).
Series Title: Business and education in video
Responsibility: produced by Ash Quarry Productions.

Abstract:

Staff in call centres need to be able to control call time and manage talkative callers politely. Key Learning Points: Be patient. Respond and move on. Ask questions or offer help. Summarise. Interrupt politely - use name. Stick to rules.

Reviews

User-contributed reviews
Retrieving GoodReads reviews...
Retrieving DOGObooks reviews...

Tags

Be the first.

Similar Items

Confirm this request

You may have already requested this item. Please select Ok if you would like to proceed with this request anyway.

Linked Data


Primary Entity

<http://www.worldcat.org/oclc/890729751> # Hotlines. Episode 4, Controlling call time
    a schema:CreativeWork, schema:Movie, schema:VideoObject ;
   library:oclcnum "890729751" ;
   library:placeOfPublication <http://experiment.worldcat.org/entity/work/data/2864671715#Place/bendigo_victoria> ; # Bendigo, Victoria
   library:placeOfPublication <http://id.loc.gov/vocabulary/countries/vra> ;
   rdfs:comment "Unknown 'gen' value: cig" ;
   schema:about <http://experiment.worldcat.org/entity/work/data/2864671715#Topic/call_centers_employees_training_of> ; # Call centers--Employees--Training of
   schema:datePublished "2006" ;
   schema:description "Staff in call centres need to be able to control call time and manage talkative callers politely. Key Learning Points: Be patient. Respond and move on. Ask questions or offer help. Summarise. Interrupt politely - use name. Stick to rules."@en ;
   schema:exampleOfWork <http://worldcat.org/entity/work/id/2864671715> ;
   schema:genre "Instructional films"@en ;
   schema:inLanguage "en" ;
   schema:isPartOf <http://experiment.worldcat.org/entity/work/data/2864671715#Series/business_and_education_in_video> ; # Business and education in video
   schema:name "Hotlines. Episode 4, Controlling call time"@en ;
   schema:producer <http://experiment.worldcat.org/entity/work/data/2864671715#Organization/ash_quarry_productions> ; # Ash Quarry Productions.
   schema:productID "890729751" ;
   schema:publication <http://www.worldcat.org/title/-/oclc/890729751#PublicationEvent/bendigo_victoria_video_education_australasia_2006> ;
   schema:publisher <http://experiment.worldcat.org/entity/work/data/2864671715#Agent/video_education_australasia> ; # Video Education Australasia
   schema:url <http://www.aspresolver.com/aspresolver.asp?BUSV;2390250> ;
   wdrs:describedby <http://www.worldcat.org/title/-/oclc/890729751> ;
    .


Related Entities

<http://experiment.worldcat.org/entity/work/data/2864671715#Agent/video_education_australasia> # Video Education Australasia
    a bgn:Agent ;
   schema:name "Video Education Australasia" ;
    .

<http://experiment.worldcat.org/entity/work/data/2864671715#Organization/ash_quarry_productions> # Ash Quarry Productions.
    a schema:Organization ;
   schema:name "Ash Quarry Productions." ;
    .

<http://experiment.worldcat.org/entity/work/data/2864671715#Place/bendigo_victoria> # Bendigo, Victoria
    a schema:Place ;
   schema:name "Bendigo, Victoria" ;
    .

<http://experiment.worldcat.org/entity/work/data/2864671715#Series/business_and_education_in_video> # Business and education in video
    a bgn:PublicationSeries ;
   schema:hasPart <http://www.worldcat.org/oclc/890729751> ; # Hotlines. Episode 4, Controlling call time
   schema:name "Business and education in video" ;
    .

<http://experiment.worldcat.org/entity/work/data/2864671715#Topic/call_centers_employees_training_of> # Call centers--Employees--Training of
    a schema:Intangible ;
   schema:name "Call centers--Employees--Training of"@en ;
    .


Content-negotiable representations

Close Window

Please sign in to WorldCat 

Don't have an account? You can easily create a free account.