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How did that happen? : holding people accountable for results the positive, principled way

Author: Roger Connors; Tom Smith
Publisher: New York : Portfolio, 2009.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
A simple, proven approach to improve accountability and your company's bottom line.
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Genre/Form: Electronic books
Additional Physical Format: (DLC) 2009012937
(OCoLC)276819191
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Roger Connors; Tom Smith
ISBN: 9781101130056 1101130059 9781101133415 1101133414 9781101132579 1101132574
OCLC Number: 495996923
Notes: Includes index.
Reproduction Notes: Electronic reproduction. New York : Penguin USA, Inc., 2009. Requires Adobe Digital Editions (file size: 1674 KB) or Adobe Digital Editions (file size: 2593 KB) or Mobipocket Reader (file size: 2494 KB).
Description: xii, 252 pages : illustrations ; 24 cm
Contents: The outer ring --
Form expectations --
Communicate expectations --
Align expectations --
Inspect expectations --
The inner ring --
Examine motivation --
Evaluate training --
Assess accountability --
Consider culture.
Responsibility: Roger Connors and Tom Smith.

Abstract:

A simple, proven approach to improve accountability and your company's bottom line.

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