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How libraries and librarians help : a guide to identifying user-centered outcomes

Author: Joan C Durrance; Karen E Fisher; Marian Bouch Hinton
Publisher: Chicago : American Library Association, 2005.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
"With the increasing need to prove the value of specific library services in order to obtain grants and funding, the practice of measuring user outcomes is becoming crucial to the library. Libraries need to communicate the value of library programs by assessing their effects on library patrons and the community as a whole." "Under a National Leadership Grant from IMLS, expert authors Durrance and Fisher have tested  Read more...
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Genre/Form: Case studies
Cas, Études de
Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Joan C Durrance; Karen E Fisher; Marian Bouch Hinton
ISBN: 0838908926 9780838908921
OCLC Number: 56632001
Description: x, 183 pages : illustrations ; 23 cm
Contents: The urgent need to tell the library story more effectively --
Outcomes : an approach that shows the value of libraries --
The "How Libraries and Librarians Help" outcome model : applying contextual approaches to outcome evaluation --
Step one, getting started : preparing to conduct an outcomes study --
Step two, collecting data for outcomes : approaches and tools --
Step three, analyzing outcomes data --
Step four, maximizing the results of your outcomes study --
Predicting outcomes : outcome measures as a planning tool / Rhea Joyce Rubin --
Ripples of impact : Washtenaw Literacy Program outcomes / Maria Serapiglia and Sarah Wooden --
Empowering youth : outcomes of public libraries' youth technology --
Strengthening community : outcomes of community information services --
Putting the pieces together : an outcome study of the Ypsilanti District Library's Senior Deposit Collection Program / Dana Walker and Jeanie Fisher.
Responsibility: Joan C. Durrance and Karen E. Fisher ; with Marian Bouch Hinton.
More information:

Abstract:

The authors developed the "How Libraries and Librarians Help (HLLH) Outcome Model," field testing it in six libraries over two years. In this practical reference, they share their findings,  Read more...

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"This book provides information professionals with a user-centered, how-to-do-it guide to identifying, assessing, and communicating the manifold and rich outcomes of library services."

 
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Essential for patron-focused services (and is there any other kind?)

by lagbolt (WorldCat user published 2008-08-21) Excellent Permalink

This is an excellent book, and not just because it's short and clearly written.

<div>The focus of the book is on determining how users (or patrons, if you like) are helped by library services.  It's an attempt to...
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