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How organisations measure success : the use of performance indicators in government

Author: Neil Carter; Rudolf Klein; Patricia Day
Publisher: London ; New York : Routledge, 1992.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.
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Genre/Form: Electronic books
Case studies
Additional Physical Format: Print version:
Carter, Neil, 1958-
How organisations measure success.
London ; New York : Routledge, 1992
(DLC) 91009120
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Neil Carter; Rudolf Klein; Patricia Day
ISBN: 9780203208663 0203208668 9780415041959 0415041953 9780415119122 041511912X 9781134813650 1134813651
OCLC Number: 647374579
Description: 1 online resource (202 pages)
Contents: Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal justice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index.
Other Titles: How organizations measure success
Responsibility: Neil Carter, Rudolf Klein, and Patricia Day.
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Abstract:

The authors examine the natural history of performance indicators across various government departments and public agencies, and some private businesses. Case studies include the NHS, DSS, the police  Read more...

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"A book that any student of public policy or public administration should read."-B. Guy Peters, University of Pittsburg, "Public Policy

 
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