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How the Ritz-Carlton won the Malcolm Baldrige quality award

Author: Horst Schulze; American Society for Training and Development. National Conference
Publisher: Alexandria, VA : American Society for Training and Development, ©1993.
Edition/Format:   VHS video : VHS tape   Visual material : English
Database:WorldCat
Summary:
Schulze describes the employee orientation and training process that implemented total quality management at the Ritz-Carlton hotels.
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Material Type: Videorecording
Document Type: Visual material
All Authors / Contributors: Horst Schulze; American Society for Training and Development. National Conference
OCLC Number: 28739680
Notes: 93ASTD-VTO.
Event notes: Filmed at the 1993 ASTD National Conference, Atlanta, Georgia.
Description: 1 videocassette : sd., col. ; 1/2 in.
Details: VHS.
Responsibility: Horst Schulze.

Abstract:

Schulze describes the employee orientation and training process that implemented total quality management at the Ritz-Carlton hotels.

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