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How to be an even better manager : a complete A-Z of proven techniques & essential skills

Author: Michael Armstrong
Publisher: London ; Philadelphia : Kogan Page, 2008.
Edition/Format:   Print book : English : 7th edView all editions and formats
Summary:
This new edition of the bestselling How to be an Even Better Manager covers 50 topics organized into three key areas in which every manager needs to be competent: managing people, managing activities and processes, and managing and developing oneself. With new chapters on how to learn, achieve continuous improvement, foster engagement, make a business case, and prepare a business plan, this is an up-to-date handbook  Read more...
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Details

Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Michael Armstrong
ISBN: 9780749451639 0749451637 9780749442620 074944262X
OCLC Number: 182552953
Notes: With subtitle not on previous editions.
Description: xi, 342 pages : illustrations ; 22 cm
Contents: 1 How to be a better manager --
2 How to be assertive --
3 How to communicate --
4 How to coach --
5 How to coordinate --
6 How to achieve continuous improvement --
7 How to control --
8 How to be creative --
9 How to be decisive --
10 How to delegate --
11 How to delight customers --
12 How to develop your emotional intelligence --
13 How to develop people --
14 How to get on --
15 How to handle difficult people and negative behaviour --
16 How to influence people --
17 How to interview --
18 How to be interviewed --
19 How to be a better leader --
20 How to make a business case --
21 How to make things happen --
22 How to manage your boss --
23 How to manage change --
24 How to manage conflict --
25 How to manage a crisis --
26 How to manage performance --
27 How to manage projects --
28 How to manage risk --
29 How to manage strategically --
30 How to manage stress --
31 How to manage systems and processes --
32 How to manage time --
33 How to manage under-performers --
34 How to prepare a business plan --
35 How to recover from setbacks --
36 How to run and participate in effective meetings --
37 How to motivate people --
38 How to negotiate --
39 How to network --
40 How to set objectives --
41 How to deal with office politics --
42 How to organize --
43 How to plan --
44 How to make effective presentations --
45 How to prioritize --
46 How to solve problems --
47 How to be an effective team leader --
48 How to think clearly --
49 How things go wrong and how to put them right --
50 How to write reports --
App Positive or negative indicators of behaviour.
Responsibility: Michael Armstrong.
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Abstract:

This updated edition of How to be an Even Better Manager includes chapters on how to learn, achieve continuous improvement, get engagement, make a business case, prepare a business plan.  Read more...

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Publisher Synopsis

"A practical and straightforward guide to successful management, written with the benefit of over 30 years' experience." Business Executive "An essential book for anyone in management." Read more...

 
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WorldCat User Reviews (1)

A GUIDE ON HOW TO MANAGE AND NOT TO MANAGE

by PhillipTaylor (WorldCat user published 2008-10-05) Excellent Permalink

Armstrong’s book has been a phenomenal success since it first appeared in 1983 as ‘How to be a Better Manager’. ...
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