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How to deal with difficult customers : 10 simple strategies for selling to the stubborn, obnoxious, and belligerent

Author: Dave Anderson
Publisher: Hoboken, N.J. : Wiley, ©2007.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:
"So, the next time you're struggling with a grumpy, cranky, whiney SOB, you won't have to just stand there wondering, "How can I sell to this jerk?" With the can't-miss strategies you'll find in How to Deal with Difficult Customers, you'll turn that sourpuss into a sweetheart, close the deal in no time, and find yourself eager to take on the next tough customer."--Jacket.
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Anderson, Dave, 1961-
How to deal with difficult customers.
Hoboken, N.J. : Wiley, ©2007
(DLC) 2006014057
(OCoLC)68786661
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Dave Anderson
ISBN: 9780470086339 0470086335
OCLC Number: 253921245
Description: 1 online resource (xxvi, 159 pages)
Contents: Understand the ten truths about SOBs! --
Toughen up, sharpen up, grow up & go up! --
Don't just be better, be different! --
Take the fight out of the sales process! --
How to face and finesse the SOB "quadruple threat"! --
Shovel the piles while they're small! --
Create a cult! --
Create urgency to buy today! --
Learn to read an SOB's mind --
Be prepared to walk away!
Responsibility: Dave Anderson.
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Praise for How to Deal with Difficult Customers "The application of the ten key strategies in this book will help every sales professional learn how to deal with the truly difficult and how to  Read more...

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