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| Document Type: | Book |
|---|---|
| All Authors / Contributors: |
Sheila Pantry; Peter Griffiths |
| ISBN: | 9781856046725 1856046729 |
| OCLC Number: | 320315559 |
| Description: | vii, 192 p. ; 24 cm. |
| Contents: | Why this book? -- Understanding users: the what, why, where, when, how and who -- What is the current knowledge about your users and their needs: is it really predictable? -- Great expectations: how LIS professionals can manage and train users -- Using information about past user behavior -- Making the most of knowing your users -- Keeping track of changes in what users want -- Tracking the future -- Future perfect? |
| Responsibility: | Sheila Pantry and Peter Griffiths. |
Abstract:
With the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of resources continually being produced, library and information services need to constantly keep one step, or more, ahead of their users. This text helps in understanding users of the services - the what, why, where, when, how and who.
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Similar Items
Related Subjects:(11)
- Libraries -- User satisfaction.
- Information services -- User education.
- Library administration.
- Public services (Libraries)
- Bibliothek
- Dienstleistung
- Benutzer
- Bibliotheekdiensten
- Gebruikersonderzoek
- Bibliotecas -- Estudios de usuarios.
- Bibliotecas -- Educación de usuarios.
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- User satisfaction and library(29 items)
by s_rehman25 updated 2009-10-06
