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How to give your users the LIS services they want
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How to give your users the LIS services they want

Author: Sheila Pantry; Peter Griffiths
Publisher: London : Facet, 2009.
Edition/Format:   Book : EnglishView all editions and formats
Summary:
This title will help any library or information professional anywhere to take a fresh look at this area and to tackle it in their organization, so as to ensure that their users will always obtain exactly what they want.
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Details

Document Type: Book
All Authors / Contributors: Sheila Pantry; Peter Griffiths
ISBN: 9781856046725 1856046729
OCLC Number: 320315559
Description: vii, 192 p. ; 24 cm.
Contents: Why this book? --
Understanding users: the what, why, where, when, how and who --
What is the current knowledge about your users and their needs: is it really predictable? --
Great expectations: how LIS professionals can manage and train users --
Using information about past user behavior --
Making the most of knowing your users --
Keeping track of changes in what users want --
Tracking the future --
Future perfect?
Responsibility: Sheila Pantry and Peter Griffiths.

Abstract:

With the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of resources continually being produced, library and information services need to  Read more...

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