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How to manage difficult people : proven strategies for dealing with challenging behaviour at work

Author: Alan Fairweather
Publisher: London : How To Books, 2014.
Edition/Format:   Print book : EnglishView all editions and formats
Summary:
Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face daily. This book shows how to identify and understand challenging behaviours, how to manage them and how to reduce stress.
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Document Type: Book
All Authors / Contributors: Alan Fairweather
ISBN: 9780716023982 0716023989
OCLC Number: 872705906
Notes: Includes index.
Originally published: 2010.
Description: x, 212 pages ; 20 cm
Responsibility: Alan Fairweather.

Abstract:

This book shows you how to identify and understand awkward and challenging behaviours in others, and how to manage them.  Read more...

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