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How to manage difficult people.

Author: Alan Fairweather
Publisher: London : How To Books, 2010.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour -- is a challenge many people face daily. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows how to identify and understand challenging behaviours, how to  Read more...
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Fairweather, Alan.
How to Manage Difficult People.
New York : Constable & Robinson, ©2011
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Alan Fairweather
ISBN: 9781848034389 1848034385
OCLC Number: 784975092
Notes: Includes index.
Description: 1 online resource
Contents: Cover; Title Page; Table of Contents; Preface; 1 : There's No Such Thing as Difficult People; 2 : If You Don't Like the Programme --
Change It!; 3 : Build a Better Frame of Mind; 4 : Prevention Is Better than Cure; 5 : Choose to Be Assertive; 6 : The Power of Persuasion; 7 : Strategies for Success; A, B, C; Index; D, E, F; G, H, I; J, K, L; M, N, O; P, Q, R; S, T, U; V, W, X; About the Author; Copyright.

Abstract:

Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour -- is a challenge many people face daily. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows how to identify and understand challenging behaviours, how to manage them and how to reduce stress.

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