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| 附加的形体格式： | Online version: Griffin, Jack. How to say it at work. Paramus, NJ : Prentice Hall, c1998 (OCoLC)690778642 |
|---|---|
| 文件类型： | 书 |
| 所有的著者/提供者： |
Jack Griffin |
| ISBN: | 0132425467 9780132425469 0735200122 9780735200128 |
| OCLC号码： | 38311452 |
| 注意： | Includes index. |
| 描述： | xii, 394 p. ; 24 cm. |
| 内容： | (Featured contents from back cover:) -- 50 common words to avoid using and 50 power words to use as often as possible -- Surprising facts- such as how sitting next to the person at the head of the table puts you in the weakest position (and where to sit instead) -- Secret techniques to command authority if your physical stature doesn't do it for you -- Unconscious hand gestures that can sabotage your verbal message in seconds -- Real-world strategies for negotiating the salary you deserve -- Savvy scripts for dealing with a nightmare boss: they tyrant, the guilt monger, the blamer, the dreamer, the volcano -- Self-assessment quizzes and checklists to help you along -- -- (Complete contents:) -- pt. 1. Setting the stage for communication success. ch. 1. How good are you at putting yourself across? : Self-test: gauging your communication effectiveness ; What it means to you -- ch. 2. Building your basic verbal and nonverbal communication : The 50 words every businessperson should know and use ; The 50 words to avoid, and why ; The 12 essentials of nonverbal communication ; Beware of these 25 nonverbal pitfalls -- pt. 2. How to handle specific situations and people. ch. 3. Putting yourself across to get a job : Self-test your interviewing savvy ; Words to use during interviews ; Phrases to use during interviews ; Words to avoid during interviews ; Phrases to avoid during interviews ; Body-language strategy for job interviews ; Body language to avoid during job interviews ; Preparing for the interview: plan to be spontaneous ; Assembling a strong interview kit ; Doing preinterview research ; Dressing for the interview ; To give the right answers, get the right questions ; Inappropriate questions (and how to answer them) ; Ten questions you should ask at the interview ; Five steps to getting a job offer ; Talking money during the interview ; What if you're asked to take a drug test? -- ch. 4. Putting yourself across to supervisors : Self-test your savvy in communicating with your boss ; Words to use with your boss ; Phrases to use with your boss ; Words to avoid with your boss ; Phrases to avoid with your boss ; Body-language strategy for communicating with your boss ; Body language to avoid with your boss ; Secrets of communicating with emotionally stunted supervisors ; Negotiating a raise ; Negotiating a promotion ; Promoting an idea or project ; Renegotiating a deadline ; Accepting an assignment ; Declining an assignment ; Taking a compliment, with grace ; Taking your lumps, with dignity ; Handling snafu situations ; Communicating your decision to quit ; How to respond when you're fired -- ch. 5. Putting yourself across to colleagues : Self-test your savvy in communicating with colleagues ; Words to use with colleagues ; Phrases to use with colleagues ; Words to avoid with colleagues ; Phrases to avoid with colleagues ; Body-language strategy with colleagues ; Body language to avoid with colleagues ; How everyone can win when communicating with colleagues ; Secrets of getting big results from small talk ; Getting information or help from colleagues ; Secrets of successful meetings ; Promoting an idea or project to your colleagues ; Handling dissent from your colleagues ; Responding to the ideas and projects of others ; Apologizing for errors and misunderstandings ; Dealing with an irate colleague -- ch. 6. Putting yourself across to subordinates : Self-test your savvy in communicating with subordinates ; Words to use with subordinates ; Phrases to use with subordinates ; Words to avoid with subordinates ; Phrases to avoid with subordinates ; Body-language strategy for communicating with subordinates ; Body language to avoid with subordinates ; Communicating your management style ; What to say to subordinates when you are wrong ; Refusing requests without alienating employees ; Responding to complaints and criticism from employees ; Reprimanding your subordinates ; Accepting resignations from subordinates ; Terminating an employee -- ch. 7. Putting yourself across to prospective clients and customers : Self-test your savvy in communicating with prospects ; Words to use with prospects ; Phrases to use with prospects ; Words to avoid with prospects ; Phrases to avoid with prospects ; Body-language strategy for communicating with prospects ; Body language to avoid with prospects ; Four-step formula for building a customer base ; Establishing an effective cold-call strategy ; Focusing the prospect's needs ; Generating urgency in the prospect ; Overcoming resistance by the prospect ; When to walk away from the prospect -- ch. 8. Putting yourself across to current clients and customers : Self-test your savvy in communicating with customers ; Words to use with customers ; Phrases to use with customers ; Words to avoid with customers ; Phrases to avoid with customers ; Body-language strategy for communicating with customers ; Body language to avoid with customers ; Building customer relationships by providing information ; Want to build a relationship? Ask a favor of the customer ; How to turn down a request without turning off a customer ; When a customer asks you to "bend" safety rules or regulations -- ch. 9. Putting yourself across when handling credit, collection, and customer complaints : Self-test your savvy in communicating about credit, collection, and complaints ; Words to use for credit, collection, and complaints ; Phrases to use for credit, collection, and complaints ; Words to avoid in credit, collection, and complaints ; Phrases to avoid in credit, collection, and complaints ; Credit, collection, and handling complaints: body-language strategy and body language to avoid ; Credit: investing in your customers ; Collecting money that's overdue ; Collection talk versus collection letters ; Critical issue: avoiding threats and harassment ; Handling customer complaints -- ch. 10. Putting yourself across to vendors and suppliers : Self-test your savvy in communicating with vendors and suppliers ; Words to use with vendors and suppliers ; Phrases to use with vendors and suppliers ; Words to avoid with vendors and suppliers ; Phrases to avoid with vendors and suppliers ; Body-language strategy for vendors and suppliers ; Body language to avoid with vendors and suppliers ; Getting vendors to give you their best ; Starting off on the right foot with a vendor ; Secrets of negotiating price and terms with vendors ; Talking to vendors about credit ; How to get special treatment from a vendor ; Rejecting a vendor's proposal, without rejecting the vendor ; Complaining productively to a supplier ; What to say to the vendor if you have payment problems ; Thanking a vendor and giving referrals -- ch. 11. Putting yourself across to lenders and investors : Self-test your savvy in communicating with lenders and investors ; Words to use with lenders and investors ; Phrases to use with lenders and investors ; Words to avoid with lenders and investors ; Phrases to avoid with lenders and investors ; Body-language strategy for communicating with lenders and investors ; Body language to avoid with lenders and investors ; Secrets of selling your future to lenders and investors ; Presenting a prospectus or business plan ; Presenting an annual report: secrets of keeping the idea aloft ; Following up (go easy on the spurs) ; How to put the past in perspective (credit-history gaffes and glitches) ; When things go wrong: renegotiating terms ; How to get more money from investors and lenders. |
| 责任： | Jack Griffin. |
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