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Hug your people : the proven way to hire, inspire, and recognize your team and achieve remarkable results

Author: Jack Mitchell
Publisher: London : Bantam, 2009.
Edition/Format:   Print book : EnglishView all editions and formats
Database:WorldCat
Summary:
Proven ways to hire and inspire your team in order to achieve remarkable results. Be NICE - because how you treat one another is as important as how you treat your customers.
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Document Type: Book
All Authors / Contributors: Jack Mitchell
ISBN: 9780553820089 0553820087
OCLC Number: 288985673
Notes: Originally published: New York: Hyperion, 2008.
Description: xxxi, 254 pages ; 20 cm
Contents: Building a niceness culture --
How to hire nice people --
Forget probation, get married for life! --
Is it Kathy or Cathy? (Cathie or Kathi?) --
Making the human connection --
Work is play, it's fun --
Not everyone wants an orchid --
Now that you've connected, reconnect --
No surprises --
Have expectations and standards, not rules and regulations --
A new world environment, the "of course" philosophy --
We like things transparent --
Build on the positives and strengths --
Check in, don't check up --
Conflict resolution: when Winnie stops talking to Kristin --
Going to the moon --
Feeling you are the business --
Throw your personal party at the office --
Reaching into the community --
Spread the word --
The sound of two hands clapping --
You can't do it alone --
Invite --
Input --
Include --
Involve --
Invest --
But don't forget money --
Run their picture, too --
Hugs should be enduring --
Fair is not always equal --
Hugging around the clock --
When the passion goes --
Welcome back, welcome home.
Responsibility: Jack Mitchell.

Abstract:

Presents the author's 5-step plan for creating a winning team: Be nice; Learn to trust; Instil pride in your team and the work they do; Try to include your team in decision-making processes; and,  Read more...

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"Totally inspiring...This book will help you become a better leader and make you a better person..." -- Howard Behar, author and director of Starbucks "If you want to run a business, but hate Read more...

 
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