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Human relations development : a manual for educators

Author: George Michael Gazda
Publisher: Boston : Allyn and Bacon, ©1999.
Edition/Format:   Print book : English : 6th edView all editions and formats
Summary:
The sixth edition of a handbook for improving the interpersonal skills of elementary and secondary teachers, administrators, and other educational personnel. A model is presented which emphasizes the proper methods of listening/perceiving and communicating/responding in interactions with students.
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Genre/Form: Handbooks and manuals
Handbooks, manuals, etc
Document Type: Book
All Authors / Contributors: George Michael Gazda
ISBN: 0205289029 9780205289028
OCLC Number: 39093610
Description: xii, 323 pages : illustrations ; 23 cm
Contents: 1. Rationale --
Use of Models --
Research Support --
Personal Characteristics of Effective Teachers --
Personal Characteristics of Effective Helpers --
Modeling as a Key Component of the Helping Relationship --
The Goals of Helping --
The Cycle of Helping --
The Process of Helping --
Facilitation Dimensions --
Transition Dimensions --
Helper Oriented --
Transition Dimensions --
Helpee Oriented --
Action Dimensions --
2. Teacher Roles: Their Changing Character --
Role Changes Emanating from Restructured Schools --
Role Changes Emanating from Mainstreaming /Inclusion --
Mainstreaming /Including Students with Severe Handicaps --
3. Multicultural Training Issues in Human Relations Development --
Effective Communication --
Communication Styles --
4. Perceiving and Responding --
The Act of Perceiving --
Learning Style and the Sensory Modalities --
Self-Examination and Feedback --
Change --
Defense Mechanisms --
The Act of Responding --
5. Helpee Statement Types --
Request for Action --
Request for Information --
Request for Understanding /Involvement --
Inappropriate Communication --
Responding with Information --
Responding with Action --
6. Ineffective Communication Styles --
Verbal Villains --
Thoughts That Lie behind the Helpee's Words --
7. Training in Attending Skills --
8. Awareness of Nonverbal Behaviors in Helping --
General Characteristics of Nonverbal Communication --
General Characteristics of Nonverbal Communication --
The Helper's --
Nonverbal Behaviors --
Using the Helpee's Nonverbal Cues --
Recommended Reading for Further Study --
9. Training in Perceiving Feelings --
10. Perceiving and Responding with Empathy --
Empathy --
Its Meaning and Value --
Illustration of the Empathy Scale --
11. Perceiving and Responding with Respect --
Illustration of the Respect Scale --
12. Combining Empathy and Respect in Responding --
Combining Empathy and Respect Effectively --
13. Perceiving and Responding with Warmth --
Tou --
14. Scale for Global Ratings and Responding --
Global Scale for Rating Helper Responses --
15. Facilitative Responding --
Language Distortion --
Nonfacilitative versus Facilitative Responding --
Idiosyncratic Credit --
The Use of Questions in the Helping Relationship --
16. Perceiving and Responding with Concreteness --
Open-Ended and Close-Ended Questions --
Helpee Concreteness --
Illustration of the Concreteness Scale --
17. Perceiving and Responding with Genuineness --
Helper Genuineness --
Helpee Genuineness --
Illustration of the Concreteness Scale --
18. Perceiving and Responding with Self-Disclosure --
Helper Self-Disclosure --
Illustration of the Self-Disclosure Scale --
19. Perceiving and Responding with Confrontation --
Regulating the Intensity of Confrontation --
Two Types of Confrontation --
Illustration of the Confrontation Scale --
20. Perceiving and Responding with Immediacy of Relationship --
Different Levels of Immediacy --
Illustration of the Immediacy of Relationship Scale --
21. Strategies for Change: Problem Solving /Decision Making --
Model for Problem Solving /Decision Making --
Recognizing a Problem --
Defining the Problem --
Generating Alternatives --
Decision Making /Evaluating and Selecting a Course of Action --
Assessing Feedback from the Outcome --
Implementation of Problem Solving /Decision Making in the Helping Process --
22. Responding to Inappropriate Communication --
Types of Inappropriate Communication --
23. Anger --
Friend and Foe! First Aid for Anger --
A Cure for Anger --
Initial Responses to an Angry Person --
Crisis Management --
Strategies for Resolving the Roots of Anger --
Helping Resolve Conflict between Two Other Parties --
24. Thoughtful Assertiveness --
Foundations of Assertiveness Training --
Outcomes for Teachers --
Outcomes for Students --
Obstacles to Assertiveness --
Thoughtful Assertiveness as a Healthy Option --
The Passive, Assertive, and Aggressive Behavioral Patterns --
Responsible "I Messages" versus Accusatory "You Messages --
25. The Encouraging Teacher --
Encouragement and the Facilitative Relationship --
Characteristics of Encouragers --
Praise --
Encouragement --
Summary --
Appendixes --
A. Research Scales --
B. Vocabulary of Affective Words --
C. Speaking the Helpee's Language with Empathic Leads --
D. Scales for Rating the Helpee.
Responsibility: George M. Gazda [and others].

Abstract:

The sixth edition of a handbook for improving the interpersonal skills of elementary and secondary teachers, administrators, and other educational personnel. A model is presented which emphasizes the  Read more...

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