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Human relations for the hospitality industry

Author: Robert J Martin; Donald E Lundberg
Publisher: New York : Van Nostrand Reinhold, ©1991.
Edition/Format:   Print book : EnglishView all editions and formats
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Additional Physical Format: Online version:
Martin, Robert J., 1927-
Human relations for the hospitality industry.
New York : Van Nostrand Reinhold, ©1991
(OCoLC)891984037
Document Type: Book
All Authors / Contributors: Robert J Martin; Donald E Lundberg
ISBN: 0442006764 9780442006761
OCLC Number: 23145355
Description: xviii, 299 pages : illustrations ; 24 cm
Contents: The hospitality business and guest relations --
This matter of courtesy --
Guest relations with the front of the house --
Special industry problems --
Communication in the other forms --
Ego states, transactions and the P A C model --
Life positions --
Other TA concepts --
TA at work --
Motivation --
Management systems --
Group dynamics.
Responsibility: Robert J. Martin and Donald E. Lundberg.

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