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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/36548928 Title: Human resource management : a customer-oriented approach Author: Diann R Newman; Richard M Hodgetts Publisher: Upper Saddle River, N.J. : Prentice Hall, ©1998. ISBN/ISSN: 0132536757 9780132536752 OCLC:36548928

  
  

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Human resource management : a customer-oriented approach

Author:	Diann R Newman; Richard M Hodgetts
Publisher:	Upper Saddle River, N.J. : Prentice Hall, ©1998.
Edition/Format:	Book : English
Summary:	"This book, drawing upon hundreds of examples from leading large and small hospitality organizations, shows how human resource strategies and programs are proving to be the key to success in the hospitality industry of the 21st century." "In particular, this book introduces a new approach to the study of human resource management in the industry. Human resource management is the link between the organization's people and the customers they serve. In this book, for the first time ever, all three parts of this critical triad relationship are examined and through the use of examples, self-feedback exercises, and case studies in each chapter, readers are given the opportunity to both learn and apply human resource concepts to job-related situations."--BOOK JACKET.  Read more...
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