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Human resource management in the hospitality and tourism industry

Author: Michael Riley
Publisher: Oxford ; Boston : Butterworth-Heinemann, 1996.
Edition/Format:   Print book : English : 2nd edView all editions and formats
Summary:

Examines the role of human resource management in the hospitality and tourism industry. This book approaches the subject from four perspectives: the social psychology of managing people; the  Read more...

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Material Type: Internet resource
Document Type: Book, Internet Resource
All Authors / Contributors: Michael Riley
ISBN: 0750627298 9780750627290
OCLC Number: 37246215
Notes: Revised edition of: Human resource management. 1991.
Description: 219 pages : illustrations ; 25 cm
Contents: 1. Introduction --
2. Understanding labour markets --
3. An anatomy of hotel and catering labour markets --
4. Overtime and labour costs --
5. Stating the problem --
6. Start Monday --
the manager-worker relationship --
7. Motivation --
8. Negative behaviour --
9. Groups and teams --
10. Feelings about pay --
11. Organizations and authority --
12. Attitudes and attitude measurement --
13. Understanding customer-staff relations --
14. Labour utilization and productivity --
15. The measurement of labour turnover and labour stability --
16. Recruitment and selection --
17. Appraisal --
18. Pay administration --
19. Grievance and dispute management --
20. Personnel administration --
21. The costs of training --
22. Questionnaire design --
23. Commitment, job satisfaction and labour turnover --
24. Empowerment --
25. Functional flexibility and the service organization of the future --
26. Career management --
27. Organizational change --
28. Developing labour strategies.
Responsibility: Michael Riley.
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