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Human sigma : managing the employee-customer encounter : [Summary].

Author: John Howland Fleming; Jim Asplund
Publisher: [Concordville, Pa. : Soundview Executive Book Summaries] ; [Norwood, Mass.] : [Distributed by Books24x7.com], ©2009.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
Summary:

Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to  Read more...

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Genre/Form: Livres électroniques
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: John Howland Fleming; Jim Asplund
OCLC Number: 502971033
Notes: Caption title.
Résumé de : Human sigma : managing the employee-customer encounter / John H. Fleming, Jim Asplund. New York : Gallup Press, c2007.
TRAITEMENT SOMMAIRE.
Description: 1 online resource

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