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Human sigma : managing the employee-customer encounter. Summary.

Author: Jim Asplund; John Howland Fleming; Soundview Executive Book Summaries.
Publisher: [Concordville, Pa.] : [Soundview Executive Book Summaries] ; [Norwood, Mass.] : [Distributed by Books24x7.com], ©2009.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:

Human Sigma offers an innovative research-based approach to one of the toughest challenges facing sales and services companies today: how to effectively manage the employee-customer encounter to  Read more...

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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jim Asplund; John Howland Fleming; Soundview Executive Book Summaries.
OCLC Number: 605428119
Description: 1 online resource

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