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IM and SMS Reference Services for Libraries : (THE TECH SET® #19).

Author: Amanda Bielskas; Kathleen M Dreyer
Publisher: Chicago : ALA Editions, 2012.
Series: Tech set, #19.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
Users want real-time answers to their reference questions wherever and whenever they are. Increasingly, that means SMS and IM services. Providing those is easier than you might think!
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Amanda Bielskas; Kathleen M Dreyer
ISBN: 9781555708443 1555708447 9781555708450 1555708455
OCLC Number: 845248626
Description: 1 online resource (122 pages).
Contents: FOREWORD; PREFACE; 1: INTRODUCTION; 2: TYPES OF SOLUTIONS AVAILABLE; 3: PLANNING; 4: SOCIAL MECHANICS; 5: IMPLEMENTATION; 6: MARKETING; 7: BEST PRACTICES; 8: METRICS; 9: DEVELOPING TRENDS; RECOMMENDED READING; INDEX; ABOUT THE AUTHORS.
Series Title: Tech set, #19.

Abstract:

Offers information on the technological aspects of providing real-time answers to library users' reference questions through SMS and IM services, covering how to assess the needs of your library,  Read more...

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"Libraries that have considered incorporating IM or text services, but have not yet done so, would do especially well to consult this book." -- Alexa Pearce

 
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