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Implementing digital reference services : setting standards and making it real

Author: R David Lankes
Publisher: New York : Neal-Schuman Publishers, ©2003.
Edition/Format:   eBook : Document : Conference publication : EnglishView all editions and formats
Database:WorldCat
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Genre/Form: Congresses
Case studies
Additional Physical Format: Print version:
Virtual Reference Desk Conference (3rd : 2001 : Orlando, Fla.).
Implementing digital reference services.
New York : Neal-Schuman Publishers, ©2003
(DLC) 2002029380
(OCoLC)50447847
Material Type: Conference publication, Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: R David Lankes
OCLC Number: 606932720
Reproduction Notes: Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL
Description: 1 online resource (xv, 232 pages)
Details: Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002.
Contents: Introduction. I want my flying car / R. David Lankes --
Analyzing e-mail reference service in a museum library : the experience of Colonial Williamsburg's John D. Rockefeller, Jr. Library / Juleigh Muirhead Clark --
Understanding government digital reference : the DOSFAN partnership at UIC / John A. Shuler, Lorri Mon --
Exploring virtual reference : what it is and what it may be / Kwan-Yau Lam --
Rethinking privacy for the virtual library / Scott D. Johnston --
Examining the impact of DMCA and UCITA on online reference service / Min Chou, Oliver Zhou --
Providing chat reference service : a survey of current practices / Matthew R. Marsteller, Paul Neuhaus --
Testing the road to real-time digital reference : pilot projects at the University of California, Los Angeles / Alice K. Kawakami --
Emerging standards for digital reference : the Question Interchange Profile / R. David Lankes --
Implementing KnowItNow24X7.net in 90 days, or bust! / Bob Carterette, Sari Feldman --
Moving from virtual to cooperative reference service models / Lorraine Normore, Paula Rumbaugh --
Collaborating with our users : examples from the Excelsior College Virtual Library / Judith Smith --
Implementing virtual reference for OhioLINK : 79 peas in a pod / Kathleen M. Webb, Belinda Barr --
Building a generic framework for virtual web assistance : OPAL / David C. Bradbury, Georgina F. Payne --
Creating a system for shared information and referral : the importance of ontology / Jeffrey Pomerantz, Joanne Silverstein --
Discovering a defined path : information-seeking behavior of users and online reference services / Rui Wang --
Assessing quality in digital reference services : an overview of the key literature on digital reference ; Assessing quality in digital reference services : preliminary findings / Melissa Gross, Charles R. McClure, R. David Lankes --
Providing user-centered reference services : usability in academic library e-reference sites / Adrian Johnson --
Comparing online library and "ask an expert" sites / John Jaeger --
Afterword / Jeffrey Pomerantz.
Responsibility: edited by R. David Lankes [and others].

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