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Implementing global performance measurement systems : a cookbook approach

Author: Ferdinand Tesoro; Jack Tootson
Publisher: San Francisco, Calif. : Jossey-Bass, ©2000.
Edition/Format:   Print book : CD for computer : EnglishView all editions and formats
Database:WorldCat
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Genre/Form: Cookbooks
Additional Physical Format: Online version:
Tesoro, Ferdinand, 1959-
Implementing global performance measurement systems.
San Francisco, Calif. : Jossey-Bass, ©2000
(OCoLC)704443498
Document Type: Book
All Authors / Contributors: Ferdinand Tesoro; Jack Tootson
ISBN: 078794744X 9780787947446 0787952125 9780787952129
OCLC Number: 41966979
Description: xvi, 154 pages ; 25 cm + 1 computer disc (4 3/4 in.)
Details: System requirements: 386, 486, or Pentium processor-based PC; Windows 3.1, Windows 95, or Windows NT 3.51 or later; 4 MB RAM for Window 3.1 (minimum), 8 MB RAM for Windows 95 and NT (minimum); 4 MB available hard disk space for Windows 3.1, 8 MB available hard disk space for Windows 95 and NT; 2X speed CD-ROM; Netscape 3.0 or higher browser or MS Internet Explorer 3.0 or higher.
Contents: 1. Overview of performance measurement --
2. A cookbook approach to performance measurement --
3. Establishing the business case --
4. Identifying the right performance metrics --
5. Implementing the performance measurement system --
6. Leveraging results to improve performance.
Responsibility: Ferdinand Tesoro, Jack Tootson.
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