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Implementing ITIL change and release management

Author: Larry Klosterboer
Publisher: Upper Saddle River, N.J. : IBM Press, ©2009.
Series: ITIL series.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Database:WorldCat
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Genre/Form: Electronic books
Additional Physical Format: Print version:
Klosterboer, Larry.
Implementing ITIL change and release management.
Upper Saddle River, NJ : IBM Press/Pearson, ©2009
(DLC) 2008040421
(OCoLC)244066519
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Larry Klosterboer
ISBN: 0138150419 9780138150419 9780137001323 0137001320
OCLC Number: 324989628
Notes: Title from title screen.
Includes index.
Description: 1 online resource (xix, 218 pages) : illustrations
Contents: Acknowledgments xv About the Author xvi Part I: Planning 1 Chapter 1: Change and Release Management: Better Together 3 Chapter 2: Discovering and Managing Requirements 13 Chapter 3: Defining Change and Release Management Processes 27 Chapter 4: Building Logical Work Flows 41 Chapter 5: Completing the Implementation Plan 51 Part II: Implementing 65 Chapter 6: Choosing the Tools 67 Chapter 7: Migrating or Consolidating Data 85 Chapter 8: Bringing the Process to Life 97 Chapter 9: Choosing and Running a Pilot 109 Chapter 10: Moving from Pilot to Production 121 Part III: Operational Issues 133 Chapter 11: The Forward Schedule of Change 135 Chapter 12: Building the Definitive Media Library 143 Chapter 13: Defining Release Packages 153 Chapter 14: Auditing and Compliance Management 163 Part IV: Reaping the Benefits 173 Chapter 15: Business Impact Analysis 175 Chapter 16: Reports and Service Levels 185 Chapter 17: Linking to Other Processes 199 Index 209
Series Title: ITIL series.
Responsibility: Larry Klosterboer.

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