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Implementing the IT Balanced Scorecard : Aligning It with Corporate Strategy.

Author: Jessica Keyes
Publisher: Hoboken : CRC Press, 2005.
Edition/Format:   eBook : Document : EnglishView all editions and formats
Summary:
This step-by-step evaluation of the balanced scorecard management technique and how it can be applied in IT considers all aspects of this type of assessment and how to integrate IT performance analysis with whole-company strategy.
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Genre/Form: Electronic books
Material Type: Document, Internet resource
Document Type: Internet Resource, Computer File
All Authors / Contributors: Jessica Keyes
ISBN: 9781420031348 1420031341 1280639547 9781280639548
OCLC Number: 475983376
Description: 1 online resource (523 pages)
Contents: Why Balanced Scorecard?What Is Balanced Scorecard? Attributes of Successful Performance Measurement SystemsCase StudiesUnderstanding Performance Management: BalancedScorecard at the Corporate Level Understanding Performance Management Techniques for Performance Assessment, Management, andImprovement Performance MeasurementBalanced Scorecard at the Corporate Level Key Elements of a Balanced Scorecard ProjectGetting ReadyDeveloping Benchmarks Choosing MetricsProcess Mapping The Balanced Scorecard Plan Aligning IT to Organizational StrategyThe IT Balanced ScorecardAltering the Balanced Scorecard for IT Great-West Life Case Study Representative IT Balanced Scorecard Value Metrics Drilling Down to the Specific SystemKeeping Track of What Is Going On Aligning IT to Meet Financial Objectives Cost-Benefit Analysis Break-Even Analysis Estimating ROI for an IT Project Earned-Value ManagementRapid Economic Justification Portfolio ManagementCalculating the Net Worth of Organizational Information IAM: Intangible Assets MonitorThe Prediction Market Aligning IT to Meet Customer Objectives Customer Intimacy and Operational Excellence InnovationAligning IT to Meet Business Process ObjectivesThe IT UtilityIntegrating CMM into Business Process Objectives Quality and the Balanced ScorecardProcess Performance Metrics Aligning IT to Promote Learning and GrowthLiberate Rather than Empower The Challenge of Peopleware Attributes of the Good Tech Manager Hiring the Best PeopleTechniques for Motivating Employees Nontechnological Issues in Software Engineering Creativity Improvement Communications and Group ProductivityManagement Quality ConsiderationsTrainingCompliance, Awareness, and AssuranceThe Proactive Risk StrategyRisk Assessment Just What Is Critical to Project Success? Scorecard and Other Performance Measurement Tools Department of Defense Performance Assessment GuideAha! Executive Decision Support System (Balanced ScorecardApplication) The Performance Organiser Microsoft Balanced Scorecard FrameworkCorVu 5SAS Strategic Performance ManagementActiveStrategy Enterprise QPR 7 Collaborative Management Software Suite, Including QPRScoreCard, QPR ProcessGuide, and QPR Collaboration Portal QPR ScoreCard Software, QPR ProcessGuide Software, QPRCostControl Software, and Strategy Map Software Healthwise Balanced Scorecard (TM)Appendix A: IT Staff Competency SurveyAppendix B: U.S. Air Force Software Metrics Capability Evaluation Guide Appendix C: Traditional IT Metrics ReferenceAppendix D: eBay Balanced Scorecard AnalysisAppendix E: Benchmarking Data Collection from a SoftwareEngineering Requirements Elicitation PerspectiveAppendix F: Behavioral Competencies Appendix G: The Malcolm Baldrige National Quality AwardProgramAppendix H: Value Measuring Methodology Appendix I: Balanced Scorecard SamplesAppendix J: ResourcesAppendix K: The E-Business Audit Appendix L: Establishing a Software Measurement Program Appendix M: Process Assets by CMM Level: Focus on ProcessImprovement Appendix N: Selected Performance Metrics

Abstract:

This step-by-step evaluation of the balanced scorecard management technique and how it can be applied in IT considers all aspects of this type of assessment and how to integrate IT performance analysis with whole-company strategy.

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