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Implementing total quality management : an overview

Author: Joseph R Jablonski
Publisher: San Diego : Pfeiffer, ©1991.
Edition/Format:   Print book : EnglishView all editions and formats
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Additional Physical Format: Online version:
Jablonski, Joseph R.
Implementing total quality management.
San Diego : Pfeiffer, ©1991
(OCoLC)891943732
Document Type: Book
All Authors / Contributors: Joseph R Jablonski
ISBN: 0883902958 9780883902950
OCLC Number: 24540133
Description: xv, 143 pages : illustrations ; 24 cm
Contents: 1. Introduction --
2. A standard of excellence --
3. TQM implementation --
4. Phase 0: implementation --
5. Phase 1: planning --
6. Phase 2: assessment --
7. Phase 3: implementation --
8. Phase 4: diversification --
9. Implementation schedule --
10. Estimating implementation resources --
11. Concluding remarks.
Other Titles: Total quality management
Responsibility: Joseph R. Jablonski.

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