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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/605417423 Title: Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system. Summary. Author: Michael D Johnson; Soundview Executive Book Summaries Publisher: [Concordville, Pa.] : [Norwood, Mass. : Soundview Executive Book Summaries ; Distributed by Books24x7.com], ©2001. OCLC:605417423

  
  

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Subjects

• Consumer satisfaction.
• Customer loyalty.
• Customer relations.

Similar Items

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system. Summary.

Author:	Michael D Johnson; Soundview Executive Book Summaries.
Publisher:	[Concordville, Pa.] : Soundview Executive Book Summaries ; [Norwood, Mass. : Distributed by Books24x7.com], ©2001.
Series:	Books24x7. Executive Summaries
Edition/Format:	eBook : Document : English
Rating:	(not yet rated) 0 with reviews - Be the first.