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  E-mail Message: I thought you might be interested in this item at http://www.worldcat.org/oclc/43945159 Title: Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system Author: Michael D Johnson; Anders Gustafsson Publisher: San Francisco : Jossey-Bass, ©2000. ISBN/ISSN: 0787953105 9780787953102 OCLC:43945159

  
  

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Improving customer satisfaction, loyalty, and profit : an integrated measurement and management system

Author:	Michael D Johnson; Anders Gustafsson
Publisher:	San Francisco : Jossey-Bass, ©2000.
Series:	University of Michigan Business School management series.
Edition/Format:	Book : English : 1st edView all editions and formats
Summary:	Content Description Publisher Fact Sheet
Rating:	(not yet rated) 0 with reviews - Be the first.