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Improving customer service by design : [a conversation with retail expert Paco Underhill]

Author: Paco Underhill; Francine Fialkoff; Martin Gómez; Urban Libraries Council.
Publisher: Evanston, IL : Urban Libraries Council, ©2005.
Edition/Format:   Audiobook on CD : CD audio : English
Database:WorldCat
Summary:
Retail expert Paco Underhill presents a discussion on how public libraries can reach beyond traditional services and meet the changing needs and expectations of their patrons.
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Genre/Form: Conference proceedings
Congresses
Material Type: Audio book, etc.
Document Type: Sound Recording
All Authors / Contributors: Paco Underhill; Francine Fialkoff; Martin Gómez; Urban Libraries Council.
OCLC Number: 62892186
Notes: Title from disc label ; subtitle from accompanying letter.
Performer(s): Main presentation, Paco Underhill ; reaction panel, Francine Fialkoff, Martin Gómez.
Event notes: Audioconference held Tuesday, October 25, 2005.
Description: 1 sound disc : digital ; 4 3/4 in.
Other Titles: Conversation with retail expert Paco Underhill
Responsibility: ULC.

Abstract:

Retail expert Paco Underhill presents a discussion on how public libraries can reach beyond traditional services and meet the changing needs and expectations of their patrons.

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