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| Material Type: | Internet resource |
|---|---|
| Document Type: | Book, Internet Resource |
| All Authors / Contributors: |
Larry P English |
| ISBN: | 0471253839 9780471253839 |
| OCLC Number: | 40395489 |
| Notes: | "Wiley computer publishing." |
| Description: | xxvi, 518 p. : ill. ; 24 cm. |
| Contents: | Principles of Information Quality Improvement -- The High Costs of Low-Quality Data -- Why Data Warehouses Fail -- The Information Quality Crisis -- But Our Information Quality Is Not So Bad -- The Incredible Costs of Nonquality Data -- Information Quality and the Bottom Line -- Why Care about Information Quality? -- Defining Information Quality -- What Is Quality? -- Quality Is Not -- Quality Is -- What Is Data? -- Data -- Information -- Knowledge -- Wisdom -- What Is Information Quality? -- Inherent Information Quality -- Pragmatic Information Quality -- Information Quality Defined -- "Consistently" -- "Meeting" -- "Knowledge Worker and End Customer" -- "Expectations" -- Information Quality Components -- Data Definition and Information Architecture Quality -- Data Content Quality -- Data Presentation Quality -- Applying Quality Management Principles to Information -- Customer Focus -- Understanding the Market -- Customer Satisfaction -- Continuous Process Improvement -- Create Customer-Focused Product Specifications -- Define Processes Across Their Value Chain -- Encourage Teamwork -- Establish Process-Improvement Processes -- Scientific Methods -- Statistical Quality Control -- Quality Approaches -- Deming's 14 Points of Quality -- The Juran Trilogy -- Ishikawa: Quality Control as a Movement -- Kaizen: The Art of Continuous Improvement -- Quality Function Deployment -- Crosby's Quality Is Free -- ISO 9000 and Repeatable Quality -- The Baldrige Quality Award -- Applying Quality Principles to Information. |
| Responsibility: | Larry P. English. |
| More information: |
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