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Improving performance : good practices for the future.

Author: KPMG Consulting.; Australia. Department of Family and Community Services.; Australian Council for Rehabilitation of Disabled.
Publisher: [Canberra] : [Dept. of Family and Community Services, ACROD], [2001]
Edition/Format:   Print book : National government publication : English
Database:WorldCat
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Genre/Form: Case studies
Material Type: Government publication, National government publication
Document Type: Book
All Authors / Contributors: KPMG Consulting.; Australia. Department of Family and Community Services.; Australian Council for Rehabilitation of Disabled.
ISBN: 0642456798 9780642456793
OCLC Number: 48405591
Notes: At foot of title: These case studies have been prepared by KPMG Consulting in working with Business Services during the Business Services Review with the support of the Department of Family and Community Services.
At head of title: Business Services Review - a joint initiative of ACROD and the Commonwealth Department of Family and Community Services.
Description: vi, 56 pages ; 30 cm
Contents: Introduction --
Quality improvement --
Quality improvement and business services --
Case study 1. Effecting organisational change --
Case study 2. Sustaining performance: characteristics of a well functioning organisation --
Case study 3. Achieving commercail viability through a focus on good customer service --
Case study 4. Using technology to improve commercail viability --
Case study 5. Organisational change to achieve commercail growth in business servcies --
Case study 6. Understanding costs in a small business: effective job costing --
Case study 7. Successful organisational merger to achieve improved service delivery --
Case study 8. Providing good work conditions --
Case study 9. Establishing an effective governance framework for managing business services --
Developing a continuous improvement strategy for business services.
Other Titles: Business services review

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